The Dermatology Specialists - East bronx — Attraction in New York

This is my honest experience. The place is clean upon walking into the room to see the dermatologist. I then explained my situation with wax being stuck on my skin to the assistant, who began to laugh, then apologized for not being professional. Then she goes and gets the doctor, and I explain to her what’s happening. I show her a video of the honey wax being stuck on really sensitive areas, also with some water in a paper towel, demonstrated how it’s stuck on my skin. I felt very uncomfortable. I asked if the assistant could leave because having two people in the room made me nervous. The dermatologist spent the whole time staring at me like I was an animal, not knowing what to do or how to help me. She even said the situation is a little odd, so I don’t know what to do, which made me feel even more uncomfortable. And she proceeded to say I don’t know how to get the wax off. I am not a chemist. Then she asked me if I went to the emergency room, which I said yes. She asked me, did I tell my doctor, and I said yes, and they all referred me to you. Then I tell her, well, you are a dermatologist; anything that has to do with the skin you should know about. I told her to look at the ingredients; it’s resin. Do you know how to take off resin? Then she goes on Google and Googles the product. That’s as far as it went. Then I said you should know how to get things off the skin, and I said I wasted my time coming here, and I break down because I’m looking for help. Then the assistant came back in the room, and her assistant just looks at me, which was very uncomfortable, no compassion, no nothing, but I’m happy she wasn’t laughing like before. Then she tells the assistant to write down the ingredients as the assistant is writing down ingredients. I’m just crying. The assistant looks at me and basically ignores me and keeps on writing, no compassion. Then I try to move on to something else, and then I told her about my hyperhidrosis. Everything she offered me was stuff they offered me when I was a child, so I said, just give me something. She offered me Drysol and acne cream for the face. She told me to put this under my arms after the shower. The feeling of hopelessness came over me. I just discovered that my insurance pays for Botox, which was not even offered to me, telling a stranger about my hyperhidrosis. That’s how I got that little bit of information. But I digress. And then I told her about my scalp, showed her my shampoo and conditioner came with a whole bag of stuff that I’m using. She was not interested in anything. I was so uncomfortable I need to stress that I felt like an alien with two people just staring at me from a far distance while I’m trying to get help. I tell her about my scalp, and she said, is it flaky and dry? I said yes, this is dermatitis without looking at my scalp. Without looking at the products, this was her hypothesis. I felt so uncomfortable I begin to break down and cry again. This was my experience, and I was very uncomfortable. The demeanor was very cold and weird. I felt like an animal at the zoo getting stared at and laughed at. They recommend the same things for everyone without care. I left the office with the wax still on me with no way of figuring out how to get off still sweaty. But now I have Drysol, which is going to make my underarm red and irritated, but I have no choice but to use it because I have no choices. I cried because I felt so hopeless to go to someone for help and for them to stare at you and say I don’t know how is scary. It made me feel so overwhelmed, and to have someone laugh at you and your situation made me feel worse. As I’m writing this,...

This has been, by far, the most frustrating and disappointing experience I’ve ever had with any medical office. There appears to be a complete lack of communication and accountability from both management and the billing department.

I initially had an issue on June 12, and was instructed by the manager, Penelope De La Cruz, to reach out to her directly. Despite multiple attempts—via messages and emails—I have never received a response. I also reached out to Franchesca Gomez, the regional manager, but she has not followed up either. We've played phone tag a few times, but whenever I return the call, I am again met with silence.

This is not a one-time issue—I’ve been dealing with ongoing problems with this office, and I’ve received little to no resolution. I work in a hospital setting myself and understand how insurance and billing work, but the way this billing department operates is extremely unprofessional. On multiple occasions, I’ve called with my insurance representative on the line, only to be hung up on. I’ve been asked for reference numbers, which I’ve provided, yet no one seems to have answers or follow through.

Specifically, I was charged twice for a copay for my visit on June 12th, and despite bringing this up, no one has followed up or resolved the issue. Furthermore, I’ve been denied care on several occasions due to billing errors.

To make matters worse, when I was seen in 2023, I informed your team that my insurance would be changing in 2024 and provided the new insurance information. However, your billing department incorrectly billed the old insurance and never notified me of any issue. I was seen again in April 2024, still without being made aware of the problem. It wasn’t until 2025, when I returned for another visit and was denied care, that I found out what had happened. It took over 2 to 3 hours of back-and-forth that day just to be seen. I paid my copay, and was again charged twice—with no resolution to date.

The lack of communication, unprofessionalism, and poor customer service have been incredibly disappointing—especially considering I have been a patient with your office for years. I need someone to take accountability and resolve these ongoing billing issues immediately.

I would appreciate a prompt response and a clear plan for how these matters will...

First of all I'm usually candid when I give reviews. They're not intended to "trash" an establishment. But to share my honest experience with people who are in business to serve the public or provide consumers with A+ service. That being said, I went there March 6 2024 for a consultation and exam for hair loss. Before I set out on a journey for hair care addressing the problem, a beautician suggested I get a proper diagnosis from a board certified dermatologist to ensure it was actually hair loss or alopecia. They booked the appointment with Dr Lavanya Mittal. I was early. Waited 1hr. It wasn't crowded. Her assistant escorted me to the examination office/room. Took all my info (again). Main reason for visit. I mean I thought he was the doctor. He left. Came back in with her (the doctor). She asked again my reason for visit. I explained. She asked me to remove my head wrap. She asked me to let my dreadlocks down. She took one look. Said it was traction alopecia ( laymen's terms I've been pulling my dreadlocks in a bun too long and too tight so the hair is receding. Causing alopecia). She didn't even examine my scalp. She said Rogaine. I was like ROGAINE!!!! She reiterated Rogaine. Wrote it in a piece of paper. Not a Rx pad (said it's over the counter, which she non chalantly stated). She went on to say as she was walking out the door "use it every day for the rest of your life or the hair will stop growing." No follow up appointment to see if the Rogaine was working. Just said "take care." I was like 😳. I guess her assistant picked up on the way I felt so he began chattering about the Rogaine and he uses it too. How it works well. Don't forget to use it daily. I rewrapped my dreadlocks. Wrapped my head wrap. Thanked him. Left. The office is beautiful. The exam room is spacious and clean. The bathroom is clean. The doctor I saw👎🏾🤦🏾‍♀️🤷🏾‍♀️. By the way. My hair is growing back without the Rogaine. It's not as thick as it use to be. Nonetheless she(the doctor said my hair would never grow back without the Rogaine). All I can say is shame shame shame on her. A woman's hair is her beauty. Maybe she needs to update her studies on African American women's...