Michaels — Attraction in Niles Township

I recently stopped on this store to purchase an item I had found through Google and said was available at this location for in-store pickup. I totally understand that internet pages are not always up to date when it comes to actual in-store inventory. I would never blame a store employee for that in any way.

My issue is that when I entered the store and asked the person in front if they had any of the item I wanted to purchase in stock and where in the store I might find it, she curtly replied that they don’t carry anything like that in the store. I asked if she was sure since it said online that it was at least a product that is sold in store (again, even if they didn’t have any in stock) and she looked at me with the most disgusted look and said super slowly and mockingly, “Yeah, I, am, suuure.” I was taken aback by her tone. It felt hostile and condescending—the lack of professionalism, interest in helping me, and basic social respect.

Instead of leaving, I walked into the store and looked for the section I thought it might be if they did have it in stock. Not only was it carried in stores but they had three in stock.

When I returned to pay for the item at the checkout and let her know that they do sell the item in store and they had multiple, she snapped at me that “we haven’t had it in stock, which is why I said that.” There was no interest in learning wheee the item was located. There was no effort to apologize or even at least just recognize that she’s glad that I found what I was looking for. Instead, she essentially ignored me while another younger associate who had witnessed the whole thing rang me up sheepishly and silently in her presence.

This was not in any way something that caused me hurt or pain. Nothing major or that needs to be blown out of proportion. I will continue frequenting Michael’s locations and doing business with them. But it certainly won’t be at this specific...

My husband, a friend, and I came to this Michaels to use a few gift cards. Gift cards that we found while packing to move out of the country in 8 days. A woman in herate 30's, early 40's with shortish brown hair helped me figure out how much I had on each card. One card had about $12, the other $50. While normally this would be an easy way to spend money, but as already mentioned, moving out of the country, so trying to minimize what we are taking. Found a couple of small items I can pack away. Tried to find things and decided maybe buy a gift card for a restaurant. Went to the register, the cashier had a problem, called the original woman who assisted me on finding out the amount on the cards. As soon as I said I wanted to buy a GC using my GC, she became dismissive, rude, and as she was "explaining" that NO ONE WILL ALLOW THIS, she was walking away, leaving me stare at the back of her head. I was and still am fine with not being able to purchase a GC using a GC. My issue is she did not show me common courtesy or respect to stand still and soeak to me face to face. I was going to let it go, but three hours later, it's sitting on my mind and not in a good way. She...

We have had 2 artworks framed at this Frame Shop and have been happy with them until last week when one Fell off the wall. From looking at the frame after it fell I could see that the hardware screw on one side of the frame was had been installed only partially into the frame material. Since we paid over $275. each I thought to call the store and tell them what happened, the Frame Shops response was they were sorry to hear that it fell off the wall, that was it. I then thought I would just repair the frame myself and did but days later when I attempted to rehang the picture I realized the frame material being cardboard material and not wood the repair I did not hold.

Expensive lesson learned!

So upset and want to warn others of my experience especially when they so dismissed me about this issue. A extremely disappointed...