Computer & Cell Phone Repair (Compuatlanta) — Attraction in Norcross

Don't go here. It's a scam. Look at their other 1 star reviews & see HOW MANY people put a thumbs up on them in agreement. After my experience, I suspect they may have incentivized 5 star reviews.

They broke my company's laptop's touchscreen while opening it up & replaced it with a Cheap NON-Touchscreen replacement. I only had a broke hinge for repair and now they owed us a touchscreen repair that was as complete ripoff/joke. This took them OVER a month to do. They gave constant excuses and even admitted at one point that no work was done on the laptop for 2 weeks because the owner, Yusef, got sick and the other staff member just didn't do any work. Yusef claimed he "doesn't understand how this could've happened". Other excuses include purchasing the wrong replacement part, TWO counts of claiming the shipping for the parts were delayed (even though Yusef also claimed to have walked into the parts store to PERSONALLY purchase it himself.) He also claimed he purchased this company from someone else & that owner just dumped everything on him and fled to Venezuela. The last excuse was that there was a delay on repairs because his parts were being "checked" because they were from China.

Yusef & this company, do not take any ownership over their actions/mistakes and constantly delay the expected time of completion for jobs with various excuses to shift the blame. Yusef offered to do another repair for free for our company after everything as compensation, but I declined as I'm not willing to waste my time again, spending another month and a half, asking WHEN a job will actually...

I would 1000% Recommend this location. I haven't always had the best experience with getting my electronic repaired. Either they're over priced, or affordable... but the job is poor. Joseph had THE BEST customer service when it comes to explaining the process. He is very dedicated to his work, and on top of providing excellent service, he also gave me a 20% discount. I had a MacBook that water got in to couple months ago. I called so many places and their prices was either ridiculously too high or still wanted me to go under a diagnosis ,even after telling them I did one with Apple already. Joseph listened, and was more than willing to work things out with me. He got the part I needed and the repair done all under 2 Business days. ( I am a traveling DA so this was a win/win for me) I didn't have to cross my fingers and hope the job will be done correctly, He gave me confidence in his work, and I had no reason to doubt him. If I lived in ATL this is the only location I would go to repair my electronic. Again Thank you Joesph to you and your team! Keep up...

Overall positive experience. I had spilled some water on my computer and they were able to take it apart, clean it, and return it all in one day (while working after hours). They quoted me at almost half the next best price, and that's what it turned out to be. The staff was also friendly. However, when I first took it in and got it back, there was still an issue: it seems that they didn't run a full diagnostic before returning it, and apparently they left part of some tape over the processor fan. When I took it back in, they fixed it quickly (at no extra charge) and there have not been any more issues. They ought to have run a diagnostic before returning it, but given the (unexpectedly) quick turnaround and cheap price, I can partially understand, so I'd still say it was...