Little Caesars Pizza — Restaurant in Norcross

Location is supposed to open at 11am. I placed an online order at 11:03 with pick up time of 11:20. Arrived at 11:20 and door was locked. Went back to the door at 11:30 when I saw someone walk up front. I asked are you open. She responded no and walked to the back. I called the location several times because I didn’t know when my order would be made since they weren’t answering the phone or the door during business hours. I left and went to another place. Came back an hour later to request refund since I couldn’t get my food or any communication. Spoke with Christy or Christa (lady with the jewels in her eyelashes) and she was extremely rude. Told me that they were busy and she had to drive 2 hours to work and unload a truck. I’m assuming these are her reasons for not opening the store on time or answering the phone. She told me she would not issue a refund because she made the food and it’s my fault that I went somewhere else. I tried to tell her if she was busy and needed more time, she could have told me when I was at the door but her response was, how was she supposed to know I made an online order. She said I’m not giving you a refund and I’m going to put this pizza on the counter and I can “do what I want with it”. Literally no apology about not being open, not answering the phone. She kept over talking me and telling me I have no idea what she has to deal with. And while I understand being busy or short staffed but poor customer service and being rude is a whole other issue. I called little Caesar’s customer service number and they told me the district manager has to approve a refund. Christy said she was the district manager and she would refuse my refund because they made the food. I called customer service back and they stated the district manager was someone named Jeffery, so I’m assuming she’s lying. She was disrespectful and gave 0 cares about the issue...

DO NOT GO HERE SAVE YOURSELF TIME

2/3/25

This is a serious complaint about this specific establishment. This incident occurred from 12:15 PM - 1:00 PM. I put in an order for a specific pickup time at 12:15.

Upon arrival the front door was locked and thought that the establishment was closed, upon checking store hours I realized the store was open because my order was taken online and not refunded or disputed in any way.

I knock on the front door drive through the door and see 2 workers making pizzas. Wondering why they didn't open the door. After 10 minutes of knocking another customer arrives to knock with me wondering the same thing.

Then one worker finally decided to try to communicate why the door was locked through the window of the door and I was told to wait a few minutes so I did.

Upon waiting for the manager around 12:55 as slow as can be whose name is apparently "Tiffany" we assumed the store was now open as she walked in she continued to say the store wasn't open yet and to wait another 15 minutes after my order was already set to be picked up.

I don't know the professionalism of your manager and she came in late and bossed all the workers around to not open the door. I shouldn't have to wait an extra 45 minutes to receive my pizzas when I pre-ordered them an hour before arrival.

Knocking for 30 minutes for a worker to even talk to me shouldn't have happened. Not only do I want my money back but this is a complaint against your manager as she seems to be the person why the store opened late and why I didn't get my ALREADY ORDERED AND PAYED FOR PIZZA THAT WAS SET FOR A PICKUP TIME.

There was also no "store closed" sign so if the store was "closed" my order and money should have not been taken. Thank you

The Manager's name is Tiffany

DO NOT GO HERE FOR FAST SERVICE OR GOOD...

I've been to this location a few times; however, it's not the main location I go to as it's not the closest one to my house. My main issue is that the $6 "Most Bestest" pizza is almost always forced on you at this location. The extra dollar is no big deal but I personally don't like the pizza at all. The extra pepperoni makes the pizza way to greasy in my opinion. My first experience at this location involved a lot of arguing between the employees in the back, including the ONLY cashier, so I just took the pizza and left. It wasn't for me anyways but every time I do try this location out for myself I make sure to ask for the $5 Classic. Each time it has been like pulling teeth. I'm asked again and again am I sure then I'm told it'll be 10-15 minutes only to end up waiting half a hour or longer. It's literally promoted as "Hot & Ready" but there's never any ready at this location so I finally decided to just stick to the location I'm used to. Well my boyfriend went last night for me since he had to go to the bank. If I had known he was going to this location I would've warned him not to. He said he had ordered the classic but still was rung up for and give the most bestest. He didn't feel like staying and debating with cashier who had already made him uncomfortable so he just came home. I don't know what goes on at this location that almost everyone is always grouchy or upset but the customer service and listening skills definitely need an improvement. Normally I just would've took the receipt and went back to deal with it but I'm 4 months pregnant and hate driving at night so I'm finally...