What a phenomenal place! I went because I was referred to Braswell & Son I was told about their great service. But you really have to experience it yourself, Autumn was the greatest she gave great customer service. Was courteous, kind, and had the most infectious smile you'll ever see. On top of that it was her birthday and most people would be mad they were working their birthday but she made you want to celebrate her birthday with her at work. So bravo to Braswell & Son and especially Autumn who more than exceeded my expectations as a customer!
Went back to Braswell & Son's again and this time Hannah assisted me and the phenomenal customer isn't just limited to one associate but Hanna proved it is the culture at this location. Hannah served me with integrity and respect. Braswell and Son's makes a person reimagine their view on pawn shops. Hannah and Autumn have definitely set the bar high when it comes to customer service, building customer loyalty and operating with the...
Read moreI had some sterling silver to sell and went to North Little Rock store. After confirming it was silver Janice offered me $1.11 per ounce. Melt price was about $24. I chuckled to my self and declined the offer. Had just cleaned the garage and while I was not shabby in appearance I am sure I did not look prosperous. With the money offered she must have been trying to FUNCTIONALLY steal the silver from an uninformed customer. I called the store in Conway and the offered $15.00 per ounce. The store in Little rock offered 90% of melt value The store in Bryant offered 80% off melt value. 90% seemed to high and went to Bryant and sold it there. I would never do business with North Little Rock store. BEWARE ...
Read moreMy experience with the sales staff was good, one lady was especially kind and helpful. However, I was not impressed by the price of a Gucci shoulder bag because the zipper on the bag was sticking and I was told it was because it had not been used. Wrong answer, I have several luxury bags and this plastic zipper was eventually going to break because it was difficult to move, even the sales lady had trouble zipping and unzipping the bag. I wish they would have at least owned the fact that the zipper was faulty and offered a different price for the bag. I would have instantly purchased the bag. But instead of paying nearly 6 bills for their used handbag, my husband told me to order a new one. ...
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