Cookies North Miami DIspensary — Attraction in North Miami Beach

I recently visited the Cookies North Miami Dispensary for the first time, and despite the clean and colorful ambiance of the store, my experience was extremely disappointing.

Upon arrival, a friendly gentleman greeted me, who took my MMU card and began setting up my account. He then walked me to the display area and explained how their menu and discounts work. However, as I decided on my purchase, I started feeling anxious, sensing that my presence was bothering the employee.

When I finally chose my product, I was informed that the 7g I wanted to buy was over my allotted amount of 0.246oz, weighing 0.247oz instead. I explained that 7g should fall within my prescription limit, but they insisted the computer was never wrong. Frustrated, I mentioned leaving a bad Yelp review, which prompted the gentleman to call his manager.

The young, blonde manager explained that allotments were beyond their control and blamed the government. I found this explanation to be unsatisfactory, especially since I later learned at another dispensary (Jungle Boys) that I could purchase 2 separate 3.5oz packages without issue. This simple solution, which they failed to offer, left me feeling insulted and undervalued.

What really ticked me off was having to go to another store and having them explain and resolve my issue easily. It was as simple as a data entry mistake and could’ve been resolved with basic problem-solving.

Additionally, what got under my skin was when the manager addressed me with a dismissive "sorry, buddy," instead of using my name. This lack of basic respect only added to my frustration.

Ultimately, I felt that Cookies North Miami Dispensary treated me poorly because I didn't fit a certain "class" or spend enough money. There are plenty of other dispensaries with better prices and customer service. While the store may look appealing, my experience showed that it’s important not to judge a book by its cover. Buyer beware—you’re likely to pay higher prices and receive subpar service here.

I don’t know if I came on a bad day or what, but personally, this location was quite far for me to travel, and I won’t ever come back to any of these...

Everything was fine until I went there and Emily M (bird road lady) was there. From the time I walked in, up until I left she was 100% bad vibes with negative energy. No one was at reception when I arrived and I wasn't greeted as I usually am. I went to seat myself and she was yelling at me across the store from the register saying I wasn't allowed to be there that I had to wait by the door. Fully disabled and this woman's behavior was absolutely out of control. She also disrespected my care taker and also reprimanded them and was SO rude to them. She was also condescending telling me that I was in a medical facility. I am one of the first patients in FL to recieve a medical card and I have NEVER EVER been talked to like that in any dispensary. When I needed customer service she didn't know anything about the product or how it was made or any of the ingredients. I had already given her my ID and she yelled at me again across the store when I tried to get a drink of water. She was acting like a bad cop the whole time. When I went to make a purchase she couldn't even give service because she lacked all product knowledge. There weren't any questions that I had that she could answer. She doesnt know how products are made and what ingredients are in them. The simplest questions I had didn't get answered. I left without buying anything. I don't understand why you would act like that. If you can't handle one store by yourself, you shouldn't be left there alone to serve others. You obviously can't handle small tasks, common courtesy, basic people skills, and need to go back to do some training because you have no idea what you are selling. A bud tender that knows nothing about bud?🤔👎👎👎👎👎 If you need service there that bad, go to one of the guys. They know about products and they are courteous and polite. She should take a page...

Cookies had a good sale this month so I thought I'd try then out. I went in on October 12 and it was a good first time experience. I went back on October 19, this time they must up bad. I ordered 2 quarters and an eight. I only had enough for 2 quarters. No Problem. I told them 3 times I want quarter of Apple & Bananas and a quarter of Lemmoncello. I told the cancel the quarter. They repeated it 3 back 3 times. They give me 2 quarters I didn't want. When I told them, they said they asked me and that's what I said I wanted. So not true. Then they return the 2 quarters, give me the correct order. Then charge me an extra $20 dollars difference. I was confused but so upset I paid and left. When I got home I realized I paid $120 total for an order that should have been $80 total. I already paid $93 the first time.1 quarter cost $45, They other $55. Thats $100 at best then add discount its $80. They do not know what they are doing at Cookies in Aventura. You can get better deals and bud at Flowery and Jungle boys. It's disappointing since they are supposed to be so good. They lost a...