Artefacto — Local services in Aventura

I purchased a very expensive glass dining table in June 2020. The table finally came two weeks ago, September of 2020 and it sustained two scratches within the first week of using it. I called the store and no one called back. I then emailed the sales associate and got nowhere. I finally spoke to a manager who sent the technical department to inspect table a week later. After calling and showing up to the store in person demanding an answer, I finally got a phone call today telling me they are doing nothing for me because table did not come scratched. I explained I know this- the point is that they should not sell a table that can scratch from normal usage within one week of receipt. I am demanding they replace the glass tip with another material or refund me for the table. Horrible customer service, no sense of urgency on their end at all. Do not shop...

Horrible Experience!!! STAY AWAY.Don't be fooled by the nice showroom!!! all items will reach your home defected, rusted, stained. Not only that they make it sound like a white glove service, the prices are unrealistically high and once you have an issue after you paid, forget about the high end greeting that you receive once you walked in. They will not take care of you or accommodate you. We still have damaged furniture at home. PLEASE SHOP AROUND BEFORE. Not worth even a third of what we paid!!!! We found the same furniture for a third...

Had furniture delivered with many problems Very stressful, still have delivered wrong color furniture everybody tells you a different story for us to get stock with wrong furniture after we were very clear we wanted everything same color. They made mistake you seem to be responsible, promise to call you next day never call you. Expensive furniture with too much wait and improper customer service. Maybe not the right place for us to buy...