The Glen Club — Attraction in Northfield Township

We had our daughter’s bridal shower at the Glen Club. We booked and we paid for both the indoor and outdoor spaces. During the event, the doors to the outdoor space not only were closed, but they were locked. My daughter asked multiple times as She was trying to greet arriving guests, for all the doors to be open and unlocked. Obviously, guests had no idea they could use the outdoor space. About 45 minutes into the event, all the people congregated inside, very frustrated She finally went over with her fiance, unlocked, opened, and screwed the doors open themselves. We were outside for a total of 15-20 minutes. No umbrellas were open. No heaters were turned on which we specifically asked for. Moreover, when we got there, the linen for the dessert table was filthy. We were strategically placing the dessert plates to cover the stains. I also thought we were supposed to have an event coordinator present for the day. There was a young lady there, although she did not say anything the entirety of the event, not to me, not to my daughter not to guests. My daughter was guiding each table to get up and go get food at the buffet, people didn't quite realize there was an open bar. Instead of being able to relax and enjoy her day, My daughter was focusing on details which in every other experience I've had, should have been taken care of by the venue. Very disappointed.

We spoke to the director of sales Micheal Koenig and voiced our complaint who implied we lied, by saying it was untrue that the doors were closed and locked and that they were not event planners. We were told we could have used the outdoor space the whole time but how were the guests to know when the doors were closed and locked? We paid extra to use the both the indoor and outdoor space and were only able to use the outdoor space for a short time after having opened and unlocking the doors ourselves and letting the guests know the space was available. Instead of being empathetic and apologetic he actually had an attitude. The glen club is a beautiful space but the customer service...

We stayed at the Glen for 4 nights at Christmas-time. It is in a lovely (and perfect for us) location. We love that there were only about 20 rooms there. The room and hotel were quiet. The on-site restaurant is pretty good (if somewhat pricy). The bed and pillows were comfortable. We had a family dinner in one of the heated "igloos" on the porch and had a very good meal. Fun. There are really nice common areas with comfortable seating near the rooms, which we took advantage of. All of the staff were extremely friendly.||Now the bad:|As previous reviewer said, the thermostat is only controllable by the hotel and it was always too hot or too cold - there is an in-room thermostat that the front desk said had no effect. When we told them to set it to 71, the room was 75+. When we said to change it down to 70, it was 68 or less. No vent in the bathroom, which was COLD.||Speaking of the bathroom, the toilet was so low to the ground, like I have not seen since my kid's kindergarten bathroom. But the common bathroom toilets in other parts of the facility were the same...very strange. Also, it is obvious at some point the bathrooms had bathtubs which had been remodeled to be a walk-in shower. But only the front half had glass. Because of low water pressure and the lack of a heater vent in the room, it was really cold in the shower. At a different time of year, it might not be as noticeable.||Final complaint/observation - the room was a strange mix of expensive and cheap furnishings. Very nice bed, nightstand, wing chair - then a very cheap, rickety chest of drawers, and a refrigerator and microwave just stacked under the TV set.||Because of its location, we will likely continue to stay there even with the downsides mentioned. It is definitely a good alternative to the closest hotels (Marriott...

We stayed at the Glen for 4 nights at Christmas-time. It is in a lovely (and perfect for us) location. We love that there were only about 20 rooms there. The room and hotel were quiet. The on-site restaurant is pretty good (if somewhat pricy). The bed and pillows were comfortable. We had a family dinner in one of the heated "igloos" on the porch and had a very good meal. Fun. There are really nice common areas with comfortable seating near the rooms, which we took advantage of. All of the staff were extremely friendly.||Now the bad:|As previous reviewer said, the thermostat is only controllable by the hotel and it was always too hot or too cold - there is an in-room thermostat that the front desk said had no effect. When we told them to set it to 71, the room was 75+. When we said to change it down to 70, it was 68 or less. No vent in the bathroom, which was COLD.||Speaking of the bathroom, the toilet was so low to the ground, like I have not seen since my kid's kindergarten bathroom. But the common bathroom toilets in other parts of the facility were the same...very strange. Also, it is obvious at some point the bathrooms had bathtubs which had been remodeled to be a walk-in shower. But only the front half had glass. Because of low water pressure and the lack of a heater vent in the room, it was really cold in the shower. At a different time of year, it might not be as noticeable.||Final complaint/observation - the room was a strange mix of expensive and cheap furnishings. Very nice bed, nightstand, wing chair - then a very cheap, rickety chest of drawers, and a refrigerator and microwave just stacked under the TV set.||Because of its location, we will likely continue to stay there even with the downsides mentioned. It is definitely a good alternative to the closest hotels (Marriott...