Glenview Jewelers — Local services in Northfield Township

Disappointed. I brought two bracelets here that needed repair based off of Facebook recommendations. I used to bring my jewelry into the city but moved to the area and was looking for something more convenient.

The first day after getting the bracelets back one of the bracelets broke. The jump ring snapped off. They fixed it complimentary which I would expect. One of the bracelets I had a security chain added to by Glenview jewelers just broke off as well after 3-4 weeks from picking up. At this point I don’t think it’s worth going back because the quality does not seem to be there so I will take my jewelry back to the city to be fixed.

A snarky reply is not helpful but it’s your business and how you want to conduct your customer service...

Don't go to this place to repair your jewelry. First I had paid to resize and add a diamond to my ring, once I picked up my ring they did not add the diamond and would have charged me. I had to bring the same bracelet two times to repair. The second time I brought it in for repair she did not mention that she would charge me. Once I picked up my bracelet the owner was rude and upset because I told her she did not tell me that I would have to pay again to repair the same bracelet twice, nor did she write the cost repair on the receipt. Then she had the audacity to tell me that I should scrape my bracelet if it breaks again. Zero...

Glenview jewelers has been a part of the ring shopping process for all of my family members. When I had a gold-plated necklace purchased from a department store that broke 2x I went to Lisa to see if they could recreate one for me using solid gold. It turned out exactly like the original and the cost was equivalent to what I paid for the lesser quality version at the department store. I never take it off and it's still is perfect condition and I get so many compliments on it. Now I'm prepared to start my engagement ring shopping journey and I will be booking an appointment with Lisa! :) She makes...