I have been a member of steppingstone for more than 4 years. The place is awesome, however today I had a little inconvenient with one of the managers her name is Carolyn. Today was my girl’s birthday therefore I started calling there since 9am nobody pickup the phone call, I left a message but not answer until 1:41pm. Therefore , I decided to visit the place to talk to a member of the staff. The guy who was in the front counter ( Sean) spoke to me and he told me that was ok to celebrate my girl birthday there . I asked him if I need a reservation but he told me that reservations were only for weekends during week they couldn’t reserve a table but I was allow to pick and use any table available once I come. Therefore, I went there with my girl and her friends that are also members. Once we settled there good birthday balloons , pizza and the kids the manager Carolyn stop there and told us that we were not allowed to do it. So I explained to her that she can speak to Sean and check cámaras that I spoke to him and he allowed me to do it. Otherwise , I could take the kids somewhere else. She trick us so bad , yelling at us. We had more than 5 kids and the birthday girl. She make us pop out the kids balloons and throw away her pizza . Moreover , she said that my girl couldn’t open her birthday presents there . She was very mean , rude and doesn’t know how to treat members and kids. She damaged my girl birthday and make the girl cry because she couldn’t celebrate her birthday with her little friends . She doesn’t deserve to be there neither to be a manager. I will attached her phone be aware of her .