Tempur-Pedic Flagship Store — Attraction in Norwalk

I have had a Tempur-Pedic mattress for 18 years now, and while I love the product, I love Jesse and Darryl at Tempur-Pedic in the Sono Mall even more. I purchased my 4th Tempur-Pedic mattress a year or so ago from them in the Sono Mall. This purchase was my first purchase in the Sono Mall with Jesse and Darryl. They made it clear there was a science to purchasing a mattress. They both deeply cared about me and what would be the best mattress for me. I spent a good hour in the store answering questions, trying out different mattresses, pillows, and having every preconceived myth about purchasing a bed debunked. It was never about the sale. They don't make a commission from the sales. It came down to genuine compassion and product knowledge. Since then, my spouse and I have purchased various pillows, sheets, and adjustable frames. Two years later, we visit Jesse and Darryl in the Sono Mall every week when we go to the mall. We don't need anything more from the store for now, but we have grown to enjoy talking to and seeing Jesse and Darryl. We even brought them cookies during the holidays because they are wonderful human beings. We don't expect them to be there forever. Still, while they are there, we encourage everyone to visit, whether to buy a Tempur-Pedic or to learn more about beds and sleeping, and to meet the two most incredible human beings the mall...

Very impressed with this Tempur-Pedic location. I’ve had a Tempur-Pedic mattress since 2008 and recently bought a new bed with a headboard to place my existing mattress on. I noticed that the support wasn’t the same since the mattress on the new bed was solely laying on wooden slats as opposed to my old bed which allowed for Tempur-Pedic box springs underneath the mattress for extra support. I called this location and spoke with Daryl who recommended I place 2 3/4” plywood boards underneath my king sized bed, one twin sized board under each side. I did that and it made quite a difference. He could’ve just tried selling me the Tempur-Pedic thin box springs which were $200 each and I would’ve needed 2 of them! But instead he gave me sound advice which didn’t even benefit the store at that time. However, when I eventually need to buy a new mattress, I will surely be purchasing it from this location. Daryl has made me a customer for life there as a result of his genuine and thoughtful customer service. He even followed back up with me several weeks later to check in which he certainly didn’t need to do. Thank you Daryl and Tempur-Pedic for treating your customers like human beings instead of...

What a VIP experience we got from Jesse! We were walking by the store and decided to check out some pillows. Jesse went above and beyond. We tried every pillow multiple times. Jesse also had us try them on 3 different beds so we can experience the difference while laying on a difference firmness as it will alter the feel of the pillow. He explained the differences as well for back and side sleeping. Not a stone was left unturned as he wanted to make sure we weren’t going to leave with the wrong pillow in hand. Jesse was also showing us different positions in the mattresses for different lumbar support and even though we weren’t looking for a new mattress it definitely got us thinking that it would be a worth while investment as it was game changer. Anyway we had about as much fun as you can possibly have while pillow shopping thanks to Jesse and are grateful for...