Lockwood-Mathews Mansion Museum — Attraction in Norwalk

I’ll start with the positive. The mansion is beautiful, a fascinating piece of history in Norwalk. Our tour guide Carl was amazing. So knowledgeable, friendly, and engaging. He made the tour even more interesting and was the best part of our experience.

Now for the bad. The gift shop attendent Ms. Morales was so rude and condescending. From the moment I arrived she ignored me when I greeted her. She absolutely heard me because she was looking right at me, turned and walked away looking very bothered. There was a misunderstanding with the promotion we participated in. She argued with us, was not kind, was very dismissive and even ignored our questions. We were only trying to understand how the miscommunication happened and she was not having it. It really ruined our experience especially after having such a good time during the tour. It ended things on a sour note. My friends and I would recommend the tour, but avoid the gift shop at all costs. She shouldn’t work with the public if she can’t be kind and helpful. Unfortunately I will not be...

This is such a fabulous historical site and the model for a lot of the Rhode Island mansions. Unfortunately, a lot of damage was done to this place in the past and this mansion appears to really lack funding to make necessary repairs. The condition of the second floor is horrible, like an abandoned Detroit house. No lighting, water damage all over the place and no maintenance on the second floor. With sufficient funding to repair and remodel, this mansion could restore its past glory and could be a very great place to visit.

The Tour guide and the staff are passionate and proud about their job. We are grateful to have them look after this...

The house is prestigious and the tour very informative and detailed, yet pricey ($40 for the 90-minute tour). Staff is overall very friendly and helpful. Specialty tours are worth it such as for Halloween or Christmas but they do cost more. The major inconvenience for guests with disabilities is that there is no full access to the entire house such as the basement and third floor and handicapped parking is not really enforced so oftentimes people without a blue badge park in the designated handicap parking which is not acceptable from an...