Aloha Affordable Veterinary Services — Attraction in Oʻahu

I had written a 1 star review on Monday but deleted yesterday because I thought maybe I was misinterpreting things but after what happened yesterday I am resubmitting it!

I had the worst experience with Aloha Affordable Veterinarian Services. Not only did they quote me a cheap price over the phone and I didn’t find out the real price until I drove 17 miles to get there. For some reason the consultation and blood draw took 2 hours!!! All while I sat in my car outside. The blood draw caused a huge dark bruise in his neck - he has had blood drawn many times and this has never happened. I got an explanation from the vet over the phone Monday evening explaining this. Anyway it went from affordable to nearly $900 including blood test.

The day AFTER his teeth cleaning which he was sedated for, the vet called me and said my dog has tested positive for Lyme disease. Why would they sedate him without knowing he was 100% healthy?! I specifically asked that his blood test results be back in time so I knew he was healthy and go through the procedure. I of course freaked out, they claimed that because we moved from Oregon a year and a half ago he could have been a carrier since then. The Lyme disease infection rate is extremely uncommon in Oregon. The vet immidiately wanted to put him on 30 days of antibiotics instead of suggesting re-running a test because of the unlikelyhood of this being true. I asked them to send the results to his regular vet in Kailua since I already had a bad experience with AAVS. He sounded a little annoyed at my request. After several nagging phone calls they finally did.

My vet in Kailua said that they don’t believe this is a valid result. That he was tested in October during his annual exam and that it was negative. His blood tests were also negative when we moved in summer 2019, following all strict requisites of the Dep of Ag. And my dog could not have contracted it here in Oahu because the tick that carries Lyme disease is not found in Hawaii.

I’m am so upset that they made me go through all this. I am not even mad that they ripped me off but that they have caused me to go through this emotional roller coaster. All my husband and I thought about today is that he may have kidney failure and that he could die.

I just wanted to give a second view of what this place is like. I really wanted to give them the benefit of doubt when they dishonestly misquoted me for the teeth cleaning which is why I deleted my 1 star review. But the Lyme disease scare just went too far! This is probably the worst business I have ever done business with, an equivalent would probably have to be getting severe food poisoning at a restaurant and sent to...

Our bunny died here after a routine neutering. A four month old completely healthy bunny. Dr. Kelly was passive aggressive, gaslighting & dismissive. -The initial neutering appointment was set for earlier in the month on a Monday. They said they would confirm the appointment the day before and give us the time to arrive for drop off. At 7 am on Monday morning we get an email asking us to be there at 7:30 am. They open at 8 am. They tell us they can't get us in that day. Fine, myself and my daughter both took off of work but that's life. -They reschedule us for today at 9 am. My daughter has a confirmation email and she called days before to confirm this time. We arrive at 8:50 and call from the car. First the receptionist says they don't have us down. Then she says we were supposed to be there at 8, and then 8:30. Then she talks to (someone) and comes back and says they're very busy with surgeries today and we need to reschedule. At this point I am very irritated because I have again taken the day off and so has my daughter and we have a confirmed appointment. They acted like we are inconveniencing them and just showed up randomly. Receptionist goes and talks to (someone) again. they put us on hold multiple times Receptionist says they can "squeeze us in". I am not happy with this verbiage, I don't want anyone rushing through this procedure because THEY messed up the schedule. They put me on with Dr. Kelly who has an attitude of peppy passive aggression, she ASSURES me they have a light surgery day, that he will be well taken care of. They say to pick him up at 4 pm. We go home and they call at 11 am saying surgery is over and we can pick him up. 20 min later a male doctor calls back to inform my daughter that our bunny has died. My daughter is absolutely devastated. Again, our bunny was HEALTHY. They made notes in the chart about how healthy he was prior to surgery.I called them back and was very angry. Dr. Kelly was condescending, rude and acted like this was no big deal. She got quite uppity when I used the f word as in "I need some f'ing answers on how this happened." I would NEVER send anyone here. We picked up our baby boys remains and took him to another vet for cremation. -I find it a very strange coincidence that after an awkward and confrontational back and forth in the morning before the appointment that our baby died shortly after surgery. Do I think they hurt him on purpose? No. Do I think they are negligent and...

A waste of time and money.

I inquired over the phone about the cost for spaying my German shepherd. I was asked her weight and age and was quoted around $260-$270 for the surgery. I was told she would require a pre spay appointment for blood work and was told the appointment was complimentary however, I would have to pay for labs and any medication I would have to take home.

At the appointment, my dog was in and out within minutes. I was told by the technician that my dog was not allowing any work to be done on her. They were not successful in drawing any blood for the test. ( I always muzzle my dog during vet appointments just incase. I had my dog muzzled during this appointment. I was told if I came back to bring the muzzle once again because she was being very aggressive. My dog has never been aggressive with any vet in the past. We have seen numerous vets) I paid just under $200 for this appointment where nothing was done and was quoted $472 for my Dogs spay when I was told over the phone it would be $200 less than that.

I booked the appointment either way but did not take the medication prescribed at the time.

Fast forward to the week before the surgery. on Friday, I was called to confirm appointment, after confirming the appointment I called back and asked about the medication I declined during her pre spay appointment would be available for pick up.  The female over the phone was extremely rude to me for no reason and explained that if the doctor wanted my dog to have medication, I would have been given the medication during the pre spay appointment.  I then had to explain to her why it was declined by me at the time and she assured me that she would "add notes for the dr to see" .

On Monday I call the office and ask for a status on the medication (the surgerywas scheduledfor Tuesday), I was told by a nice gentleman on the phone that there was no request that was put in by the female on Friday but he worked to get it done right away and called me when it was ready.  As soon as I hung up with him, I drove there only to be left on hold and for them to continuously hang up on me. I drove off. It was a complete waste of money and time.

I am glad though, that I did not put my dog through surgery here. She has since seen another vet and they had no issues with her and treated her very kindly. I should have read some of these reviews before wasting my time...