Bed'r Mattress — Attraction in Oak Ridge

My Advice is BUYER BEWARE. See complaint on Better Business Bureau website.I purchased a mattress from Jimmy Welch at Oak Ridge store and paid $900 cash. I did not receive an invoice or a receipt and the sale was not entered in their computer system. He told me to trust him. I had to exchange that mattress but he refused to give me the $900 credit toward a replacement. Much later he claimed that it was dirty although he personally came to my house picked it up and accepted it (it was not dirty). When I agreed to but the floor model that I had tried in the store that I knew had not been there very long, he insisted on having the mattress delivered and it was switched. The delivery drivers confirmed that the mattress did not come from Oak Ridge. The mattress also did not have any tags on it and when I asked he claimed that it did.

When I asked to speak to owners he emailed me that he was the "Founder and Owner" and that there was no one else that I could talk to to about my complaint. The Secretary of State website lists many others, none of which are Jimmy Welch. When I filed a BB complaint he took it very personally and accused me of trying to get something for nothing.

I find it hard to believe that after my experience there are 101 reviews and only 1 is a one star and one is a 3 star, the rest are all 5 stars.

I hope that no one else has to go through what I did and I would strongly suggest that you do research, get everything in writing and be very careful...

Absolutely the best customer service! My husband and I moved from out of state and had very limited furniture for our new house. We needed a new mattress ASAP and had shopped around. Chuck Grubb's expertise, selection and low-pressure sales approach made me feel like I didn't need to go anywhere else to find my bed. He helped us select the perfect mattress to fit our needs, however it wasn't in stock and would require more than a week for delivery. Not only did Chuck provide us a discount, he ensured we had a loaner mattress that would be delivered and set up in the meantime. The loaner was amazing - who does that?? We ordered a king and we had a loaner king while we waited. It was so comfortable! We are very impressed and satisfied. I can't recommend Bed'r Mattress and Chuck highly enough - I'd give them more than 5 stars if I could. They really take good care of their customers!

3-MONTH UPDATE: After sleeping on our mattress for a few months, we are still beyond thrilled with our purchase. This is not an exaggeration: My husband doesn't let a day go by where he says how much he loves our bed at least once. Its usually 3-4x/day! He doesn't like to sleep away from home anymore because he loves our mattress so much. And I agree! We've been totally spoiled and will definitely buy from Chuck again. Thanks so much for changing our lives...

First, let me start by saying that Chuck, the salesman, is absolutely the BEST!!! He is the kindest, most genuine person my husband and I have ever dealt with when trying to make a purchase that involved the use of a salesperson! He made the process of purchasing a mattress super easy and stress-free! We had shopped at stores in, and around, our hometown in Kentucky, always having the same experience of being overly pressured to make a purchase or the salespeople not knowing anything about the products they were trying to sell. Chuck is an expert and was able to thoroughly answer every question my husband thew at him with ease and extreme confidence. He was also able to explain every feature and difference in every mattress on the floor! He never once pressured us to hurry and make a decision or purchase! He treats people like they are all friends and truly wants everyone to be happy and confident with their decisions and purchases! We are so excited about our new mattress and even more excited that we found Bed'r Mattress in Oak Ridge!! Thank you for making our experience so amazing, Chuck!! Keep being you because you are truly awesome and one of a kind!!! Also, thank you Bett'r Mattress for employing such a caring individual and making the process of such a big...