Beyond Shades Custom Window Treatments — Attraction in Oakbrook Terrace

From the moment I stepped into the showroom I sensed selecting my new window treatments would be a great experience. Michelle asked all the right questions to show me options (full size displays), and then helped me to zero in on what really appealed to me. When I was ready, Rachel came to my home with large size samples of the type and color treatments I liked. Again, with all the right questions she helped me make a decision. Pricing was right for my budget so we placed the order. Within a week (a holiday week at that) Kary came by to measure. He answered many questions (again!) and explained how the shades would be installed. They were ordered, and arrived ahead of schedule. Louis was able to install the shades on the same day they called to set a time, and did a great job! From the short start to finish timeline, everyone (mentioned above plus a few others who I talked with on the phone) was wonderful to deal with. I am extremely pleased with the outcome. This is truly a topnotch company, and I highly recommend Beyond Shades in Oakbrook Terrace for ALL your window coverings, you will be...

I had a Hunter Douglas shade repaired through them. They charge me $150 to come & take it down. The representative told me it would be only one charge to take down & bring back to put up. When it came back from Hunter Douglas I was told by the lady that answered the phone that they had forgot to tell me that it would be $150 to put it back up. I spoke to the owner Rachel & she said the whole cost was $390 for installation & repair. She agreed to split the cost since they made the mistake about the installation cost, which meant it would be $180 so I would only owe $40 since I had paid $150. When the installer came he discovered that the shade had not be repaired. He took it back & sent it back to Hunter Douglas.when they sent it back they had it shipped back to me. When I call the blinds place they told me they would install it for a charge of $150 . I decline because it was done so I would have to pay them an installation price. I would rather pay another company a installation fee they paid these crooks any more money. I would never do business...

I am a repeat customer of Beyond Shades. Just as with my initial experience, my expectations were exceeded. The owner, Rachel, did a fabulous job helping me to choose fabric for custom drapes. Given current circumstances with COVID, I was impressed with her flexibility in providing virtual design consultation and supplying by mail samples for me to review. I also had in my mind a specific design concept for one set of windows in my home that I saw online on a design app. When I presented this idea to her she did not hesitate in stating that she could recreate the look. The final product transformed my windows for the better. Also her team of installers led by Kary are phenomenal. They are very attentive to customer satisfaction. From beginning to the end (and everything in between) customer service was top notch. I know the store is managing multiple customers at a time, but you are always treated like you are the only customer in the room! I Highly recommend and I plan on using Beyond shades for my window treatment needs again...