This place is really good. Any negativity in this review is directed at SONY and not Auto Styles.
In April I brought my car in to have the window tint redone and a new head unit with Apple Carplay installed. I worked out a fair deal with them and scheduled an appointment for two different time frames to get both jobs done. They were swamped and could only do the head unit first and the window tint down the road.
I brought my car in and they had a cancellation and wanted to know if I could leave my car for two days to do both jobs. I work from home, so I didn’t need to drive anywhere, and we have a second car so I did. After the two days I came and picked up my car and everything looked great and worked well.
Well, the SONY head unit had an unbeknownst problem. When it started to get really hot out the unit wouldn’t connect carplay and would also crash. I didn’t know this at first and thought it was my phone or the cable. It would work after the car cooled down but wouldn’t work well. It never did it in the mornings. After several cables, taking my older iPhone in to have it checked by Apple, and doing several other things I finally figured it was the heat.
I took my car back and they were very attentive and asked many questions to ensure they understood the problem. They scheduled an appointment with me and I brought my car back and left it with them for the day. They went through and diagnosed all the different parts to figure out if it was a connector or something else that was causing the issue. They finally determined it must be the head unit and that’s why I was having the issue.
That afternoon I picked up my car and everything seemed fine. I realized after I drove off my microphone wasn’t working. I turned around and brought it back. They immediately took the car back and worked on it. They thought the connector for the microphone came out but it turns out SONY had sold a second defective unit!
The Auto Styles guys stayed after hours and installed the third head unit which ultimately worked and has zero issues currently. I’m saying currently because I’m a little bit surprised with SONY and having two back-to-back bad head units. SONY is usually pretty good quality so I’m not sure what happened with the quality control.
ANYWAY, if you made it this far into this, these guys are great and work hard. You can’t go wrong with them. If there is a problem, they will take care of it.
My car sound system sounds so much better than the stock unit and I'm loving the Carplay....
Read moreAuto Styles has been our household go-to for nearly 10-years now (since we've lived in the area). We've enlisted Auto Styles on 6+ cars now and on every occasion they have been great to interact with, helpful in their advice and outstanding in their results. I highly recommend and will continue to use their services!
By way of example, two particular occasions come to mind:
They added a new touchscreen, CarPlay interface and back-up camera to an older 2014 Mazda CX-5. Beyond the excellent work, they took the time to really understand what I was looking to accomplish, what options were available and what the cost differences were. They clearly explained the cost differences / trade-offs and I never felt like I was being up-sold or they were anything less than just giving the facts and transparency. The finished product came out great! Super professional and even had a flush mount kit so the new touch screen integrates into the dash absolutely seamlessly. Upon pick-up they came out to make sure everything was working well and back-up camera engaged like it should (which was impressive given the car had a manual transmission and this was an after-market addition).
They tinted the front windows and moonroof on a 2023 Rivian R1S. Once again, the team at Auto Styles took the time to understand what mattered most, clearly explained the various options and considerations in materials and shade of tint. For those familiar with the R1S, the panoramic moonroof is great but does not have a retractable shade or anything. I bought a shade but felt it then defeated the purpose of having a moonroof to begin with, and secondly there is no shade for the third-row sunroof (where kids often ride). Auto Styles was great in helping me to select the appropriate tint to allow for visibility but cut down on the heat emitting into the car with the OEM tint the car came with. Great work and...
Read moreHad a really frustrating experience here. We brought our new truck in to have Bluetooth installed. We’d purchased the truck less than a week previously. My husband showed them where he wanted the button, the guy said okay, we went to wait. When finally it was done, we went and saw that instead of installing the button where he’d asked, they’d installed it directly behind the steering wheel, where the driver can’t see it. My husband demonstrated this to the guy, who said oh yeah, that doesn’t work. We’ll move it. Went back to wait again. By the time they finished the second time, we’d been there nearly 6 hours. Come to find out that they’d moved the button to where we’d originally asked, but that in order to cover up the glue-filled hole from the original bad install, they painted the panel light blue. The rest of the interior is dark grey. Did I mention we’d bought the truck just a few days earlier?
At this point they were closing so we left. My husband bought a product to remove the blue paint, and we found that beneath it, they had sanded the piece so it’s now completely scratched up and looks terrible. So our options are to leave our new truck with a damaged dashboard, or purchase a new panel ourselves. These guys 1, didn’t listen to our request; 2, didn’t know how to install a Bluetooth button which is, ostensibly, their job to know; and 3, somehow thought that painting part of the dashboard a noticeably different color was a perfectly reasonable course of action. I would not go back to this place and I wouldn’t recommend...
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