Grand Pacific Hotel — Attraction in Olmsted Falls

I want so badly to give this venue 5 stars solely for the beauty and charm of it. But my experience with the owner/caterer left a lot to be desired.

First, what I loved: Everything you need in one area! It's nicely renovated, keeping the charm of it's original structure.

What I didn't love: We felt like we were treated like a number and everything was about the bottom line for the owner.

Saturday weddings must have their rehearsal at the gardens on Thursday. We were able to avoid this by scheduling our rehearsal dinner at the venue on Friday to ensure we could use the space Friday night.

When I reviewed the amount of alcohol provided in the agreement, having bartended before, I realized that the amount provided broken down per serving came to ~$9/drink. When I approached the owner about this and asked if we could instead do a per drink charge due to my concern about us getting a surprise $1000 bill on top of what we already paid, I was met with hostility and the owner saying in all of his years, he's never once had anyone question the alcohol prices and if we went over $1000, our attendees are alcoholics and would need to be rolled out of there. Well, our bill was $1,000 over even with us having purchased additional in advance but thankfully no one had to be rolled out!

I called the caterer the Wednesday before our wedding and asked when we could get in Friday/Saturday for the flowers and cake to be dropped off. After getting the run around to get an answer, he finally said "oh, you didn't know there's a baby shower at the venue on Saturday? You can't get into the building until 3:30". When I asked the owner about this and why no one told us, again he said no one has ever questioned that. They let us drop some things off on Friday but that didn't help our vendors who needed to get in Saturday and had plans with family they had to work around! Worse yet, nothing was setup at 4PM so we had to have my entire bridal party skip out on an hours worth of photos/video so that we could setup the tables and decor in time for the 5:30 arrival. We ended up having to have guests wait outside after our ceremony so we could finish up some loose ends. That's the last thing you should have to worry about.

The venue definitely doesn't fit 150 on main floor - we fit around 110 and had 40 guests upstairs. They weren't too excited about being up there and it was hot and couldn't hear anything. One table was skipped over for dinner, drinks were picked up and cleared before guests were even finished. I'm talking full glasses of alcohol.

There was another wedding going on down the street at the Chapel that the waitstaff (of like 3 or 4 people) was also servicing. So when we were looking for help with various things, it was difficult to find anyone available. They ran out of plates for our cake to be served, so my ENTIRE 3 tier cake and sheet cakes were never served despite several requests. I even attempted to cut it myself but since we didn't have plates, it was worthless. That was a waste of $$. The bar ran out of glasses so they were asking everyone to hold onto their glasses for refills. The staff was overworked so not their fault.

Nothing was done to make this right. In the end, we felt like we were nickel and dimed and just another number getting squeezed into an overbooked venue for the sake of one person's pocketbook. We had a great day but no thanks...

I threw a bridal shower at this venue. While my guests had a nice time and I thought the shower was in a charming venue the service and price were lacking. We paid an extra 10.00 a person for a Bloody Mary and mimosa bar. What this ended up being was just premade Bloody Mary mix with vodka and dairy mans orange juice and champagne. When they described a “Bloody Mary bar” I pictured toppings with celery and maybe a pepper shaker. It was definitely not worth the price we paid per person and lots of my guests did not drink or did not realize this was an option at the bar.

When I booked the breakfast buffet I was told there would be a Belgium waffle bar. The caterer then called and said he couldn’t make waffles because the batch of waffle mix he had was bad (this was weeks before the event, so imagine my confusion when I know every grocery store sells pancake mix and you can google from scratch recipes in seconds) So at that point I was paying 18.99 a person for eggs, bacon, sausage and ham, fruit and a few pastries. We eventually convinced the caterer to make the waffles or we wanted something off the price, since we signed the contract thinking the menu was different. The day of the event when they served the buffet each guest was only allowed one breakfast meat which was never communicated to me (I pictured a buffet with everything listed and people could eat as they pleased.) I was embarrassed when guests would ask for bacon and sausage and were told no they would have to come back up for seconds. They then cleaned up the food too quickly for people to come back for seconds even though they told people they could come back. They took the remainder of the food and pastries away and no one was allowed to eat the leftovers throughout the rest of the event.

When I arrived to set up there were big flies everywhere and the table cloths were covered in stains. We had to-move all the table cloths around to try to hide the stains.

Since it was a breakfast buffet we were told they would serve coffee. They had a small coffee bar set up with one pot of coffee that was always empty and they had to run to Drug Mart to buy creamer because they ran out in the beginning of the event.

They also had no trash cans at the venue so we were constantly asking the bartender to throw things away.

Finally when I received my bill I was charged for 59 people to have the 10.00 Bloody Mary bar and I only had 56 people at my event, 7 of which were kids.

I was very disappointed in the service and the caterer was very preoccupied with his schedule of spending time up at the islands over making sure my event ran smoothly.

I think what felt the most uncomfortable was that the food I had paid for was a special commodity that we were not allowed to have too much of, but we watched as they took so many leftovers to the basement. One guest went up and asked for breakfast potatoes and were told they were out, but we watched as the server then took the breakfast potatoes and hid them. I’m not sure if they were feeding other people the same food or what? But it was not professional and certainly not was described for...

We had our brunch wedding at the GPJ Hotel last week. Everything was perfect. Jessica (the event coordinator) was fantastic to work with and the venue was gorgeous. Jessica answered all of my questions quickly and always kept me up to date. She made the wedding stress free and was a huge part on why our wedding day was amazing. We received so many compliments on the venue and how smooth the wedding went. I would recommend this place to anyone looking to get married or hold any event! We are definitely going host events at the hotel again in the future! I cannot recommend...