Burger Theory — Restaurant in Omaha

If you ever have Valentine's Day plans that do not quite go as planned, you can count on Burger Theory to give you some comfort. After we had made reservations someplace else and circumstances forced us to find someplace else, we had to make some adjustments on the fly. We felt like burgers, but most places were going to close in under 30 minutes. I moved my map up north a bit and saw that Burger Theory was open until 11 P.M. (They definitely weren't - this was a Tuesday. Last time I rely on Google to be accurate with restaurant times).

We pull up (dressed entirely too fancy for a burger joint), and felt like royalty immediately upon entering the place. Three employees were holding the doors open for us! No sooner did we enter did we realize the place was entirely empty, save for one lone diner in the back. We didn't think much of this other than the fact that people preferred to just have something fancier on Valentine's Day.

However, after we had already ordered, we got to chatting with the superb human being that was our server and came to find out they, too, actually closed at the same time as all the other places - 10:00. We got there around 9:40. At this point, we're feeling really bad that they had to fire up the grill again and have to clean up after us, but the fellow assured us that we were no trouble at all. He had such a genial, down-to-earth, optimistic personality about him that made us feel relaxed despite our worries. He found the perfect balance of taking interest and conversing with us, while also giving us the necessary space to talk. He even turned all the TV's off so that it was peacefully silent. If you have kids running around at home, you know how much of a delicacy this atmosphere is.

Now for the food: I ordered the BT Boss burger that came with KGB (Killer Good Burger) sauce... And killer good it was! Perfect embellishment of the seasoning that had an ability to burst past my dulled taste buds and give me my first taste of flavor in three days. Keep in mind, I was getting over a cold and could not smell or taste anything prior to this. The fact that I could tell how good this tasted in spite of this tells you that a normal palate will find this burger exquisite. The fries were also nicely seasoned and our server was more than willing to complement this with garlic aoili sauce (my true litmus test of a good fry experience). So mouth-wateringly delicious. In a most perfect way, the portions were also just right where I was able to finish it the moment I was full (your results may vary).

Almost nothing about our date went as planned, but this last stop made this Valentine's Day one we are going to remember for years. We enjoyed our time here so much that we doubled our bill for the tip and wished our server well. My only regret is not asking for his name so that you, too, could enjoy his company. I think he is also one of the bartenders, but gave off the vibes of being the manager. If I am right about that, he manages a very ship-shape and clean burger joint and clearly values the experience and atmosphere just as much as the quality of food. We realize something like this could almost never happen again, having a quiet conversation in a very popular spot, but I believe your experience here will be just as enjoyable as ours. Next time you feel like burgers, hit this place up and tip your servers like inflation...

This tops the list as the worst place in omaha to eat in my opinion. Lived here my whole life and figured I would try something new. Place looks nice but the homeless camp riff raff and incompetent staff was ridiculous. I was the only paying customer in the entire place and everyone else was hiding out in the corner. Sat down for a few minutes at the bar wondering if the place was even open. Finally a "bartender" showed up and didn't even know what an Irish mule was the day after st Patrick's day. Said they only make regular mules with titos (Russian mule) explained its the same thing but with Jameson instead. She clearly didn't have a clue what she was doing. Probably not even old enough to be serving me. Then her little homeless gang member boyfriend emerged from the shadows and just starts mumbling threats while staring at me with evil eyes. I kept my cool and just asked him why he's mad at me for no reason. Guy was totally disheveled his clothes didn't match or fit he had several band aids on his face like he's been scratching excessively and the bartender seemed to be more worried about getting his cowardly self away from me because he was causing a scene for no reason. If I were the owner or an investor I would jump ship immediately after going through what I experienced. It's fine for the homeless hispanic self proclaimed gang member to threaten the only paying customer in the place but I'm supposed to tolerate disrespect from some punk who thinks I'm gonna be scared that he's in a gang and not say something? The staff didn't deal with him. They wanted me to leave because I'm not her disrespectful homeless BF. I should have listened to the black lady smoking a black and mild sitting and spitting on the sidewalk that works at the hotel next door. She told me the place sucks after I asked how their food is. I said I'd take my chances. It was obvious nobody there wanted to work. All in all it was a huge waste of $50 for one drink and a terrible hamburger. I want my money back but I'm fine with telling everyone to never go there. Wouldn't mind speaking with management. I would be furious if my staff was that bad. I'm glad to only be out $50. I'll celebrate their closing and I hope it happens soon. Some homeless lady was trying to get my phone number to forward it to the owner but idk her and I'm not volunteering my information to someone who doesn't even work there. Something sketchy is going on here and somebody should be...

It's very much "ok", the cost makes it borderline bad. I've had worse service and worse food, but usually pay less in the process. The restaurant doesn't have an apparent sign to wait to be seated or hostess stand, so when you walk in you're just facing a bar wondering what to do. The waiter called out, from further back in the room, "can I help you?" Which was strange but at least I wasn't ignored like the family that came in after me.

I ordered my food to go. I thought it was odd I wasn't asked a temperature for my burger. A specialty burger place charging $13 for their cheapest burger should probably do that, since a good quality burger is usually best served medium-rare to medium. When I asked the waiter about it he said he automatically orders it medium-well unless someone specifies otherwise. Weird. I asked for it medium-rare and saw the waiter correct the temp on the computer. The food came out pretty quickly! How did it arrive? Medium-well (I think, read on)..

Now, since I ordered it to go and I didn't eat it until about 15 minutes after I got it, maybe there was just SO MUCH residual carryover heat that the burger went from medium-rare to medium-well in the box? Maybe. Maybe that's also why the lettuce was wilted? Not sure. The fries tasted good, I really liked the way they were seasoned with a little garlic, and you got plenty of them. I also felt the overall flavor of the burger was actually good, but note that it didn't have the texture of a hand formed patty. It was smothered in cheese, chopped onion and sauce, so flavor is hard to mess up! And it was still fairly tender despite being over on temp. Again, for $13 it was just "ok."

The place has a nice atmosphere and seems to have potential. Service can definitely use some tightening up, because it was a bit unprofessional. It was nearly empty at 6pm on a weekday, so I doubt my impression is unique. I...