Bob’s Discount Furniture and Mattress Store — Attraction in Orange

A very unfriendly and rude staff! I gave just two stars; 1st star goes to the guy who greeted me at the door with a friendly “Hello!” and “What can I help you with today?” as I said I was just browsing for now. 2nd star goes to the only other smiling salesperson- a woman who walked over at the end and offered to take an item to my car. After I found something I liked, I went to find a sales rep while I carried a 13”x9” vase under my arm around the entire loop of the store. Not one salesperson offered to help or get someone to help me; like the salesman who was with another couple, but didn’t even stop to say “May I get someone to help you with that?” He just sat and watched me walk by with it. I will point out that I have a disability and need an arm crutch for balance. I only mention this because you might think it’s no big deal to carry a large vase around, but it left me without a free hand to balance or maneuver around things. When I finally saw someone and asked for help, he acted like he was already busy with something or someone, as he tried to pawn me off with “Who was helping you?” He never smiled or made any pleasantries. He certainly doesn’t belong in customer service! His name was Mel and I asked if he had time to help me and he begrudgingly came over to where I pointed. When I asked him about purchasing two white nightstands, he basically said we don’t have anything like that. What salesperson says that to a customer? Don’t you TRY to find something else? I gave up on the nightstands and just asked him to please carry over the other heavy item I wanted, a 3 foot tall narrow glass vase. No “Sure” or fake “Oh how nice!” or even a smile. Just the feeling like I was bothering him, as if I’d interrupted his lunch! He brought the vase up to the desk and the woman seated there smiled at me briefly, but very little conversation transpired after I told her I was using my store credit. I felt as if I was being treated differently, as if I was ‘less than’ after I said this because of the rude and unfriendly service. A customer should NEVER be treated differently because they have a coupon, gift card, or store credit. No one ever said a “Thank you for shopping with us” or “Goodbye!” Mel, who was ‘helping’ me, never told me he would carry the heavier, taller vase out to my car. I had to ask if someone would help me with it first and then he said he would. One truly considerate salesperson came over and smiled as she offered to carry the smaller vase I was holding out to my car. I should have taken her up on that but I just wanted to get out of there! Mel never said a word as we walked from the back to my car. In fact, he was actually walking about 25 feet in front of me and didn’t even turn around to see how I was managing until he was at the door. I know I use an arm crutch, but I walk at a normal pace, so it makes me wonder why I was being treated so rudely. He finally did talk to me at my car to ask what year my car was because also had one, but then he immediately left as I thanked HIM, but it WAS NOT reciprocated! Give these employees (except the two I previously mentioned) some sensitivity training or fire them and get some trained professionals who WANT to help customers, especially those with disabilities. I can’t even imagine what would happen if someone who truly struggled with more serious disabilities came in to buy something! I would tell them to forget about their independence and their much coveted autonomy and bring someone who could help them stay safe in this store! I left with a small balance on my store credit but I doubt I’ll ever go back. I’ve never been treated so poorly. It truly is a shame, as my husband and I (who have both worked in sales) have purchased furniture from Bob’s before (prior to my injury) and remember always being treated like gold. Bob’s hasn’t just changed their location in Orange, CT, they’ve also changed their way of doing business! Just don’t know what to think about this whole experience except to be extremely...

Don’t waste your time paying for the goofproof protection plan because they won’t help you AT ALL! I purchased a $900 sofa from here for my birth day and after I was done paying it off I spent $2000. When checking out the lady asked if I wanted to get the goofproof plan “it protects rips, cuts, cigarette burns ect.” I have a 5 year protection plan it’s was $100 for the plan and I got it because of all the things she said it covered. So I’m 4 years into having the sofa and I contacted goofproof (called guardian) Guardian is the company that owns the protection company so BOBs can hide behind them, anyway…so I call them about “cigarette burns” because that’s what I was told was covered and it is INDEED covered and it went good over the phone they told me everything was good they will be in touch. So before I talked to anyone I made an account with goofproof and guardian on their websites which allows you to see the status of your claim. So after not hearing anything back after a week I tired to sign in to see the status of my claim and it wouldn’t let me sign in, wouldn’t let me retrieve an email to change my password, wouldn’t let me create a new account with the same email soooo I message them asking what’s going on and they said they don’t see an account with my info but they do see the claim and it’s “in a workers case file, they will be calling you in 24hours, and we put a note in about your account not working” so I was like ok 24 hours which is Monday she said, monday came and went of course it did so I contracted them again and they said the exact same thing “another 24 hours” and if no one contacts you we’ll see what’s going on which you would think they would do after the first 24 hours. So 3 days went by not a peep from them. So they literally deleted my claim account so I can’t access it and they are hiding from me so they don’t have to fix my sofa. You would think they’d want to keep a customer who spent $2000 with them happy but they rather save money by not fixing my sofa, how about you dont charge people $100 for a scam protection plan. I’m reporting their companies with the consumer protection because this is pathetic. Bobs has been around FOR EVER and they are just going to treat their customers like this? And I will be posting this on every platform to let people known not to support a company that wont only hold their end of the bargain but will go through any lengths to save a cent. The pictures I’m posting with this review prove they froze my claim account, I can’t believe they are this shady do yourself a favor and go anywhere else but Bobs! The proof is in the pictures I posted they froze my account and made it so I can’t make another account that has my purchase/protection info and they keep telling me someone will contact me but they never do I’m honestly shocked a company would go through these lengths just to not repair a...

When I first got to Bob furniture I had a women employee who rushed me to pick the furniture she picked out the mattress and metal frame herself and rushed me over to the Acima counter, it took her all of 10 minutes. I started to feel a little upset due to her lack of professionalism, I informed the Acima Agent that I did not feel comfortable buying the bedroom set without seeing what was chosen and when and if it will be delivered. My amazing husband got up and was searching the store to see which products that lady picked to see if we liked the quality. By this time I was very upset! I felt like she could have care less about the customer and she ONLY cares about her commission! She assumed because I was paying with Acima that that’s the ONLY finance I had. (See I like to make payments instead of paying cash for something I want, I like to have emergency funds available) she assumed that was my “budget” as she said 2 to 3 times while she was walking me over to the Acima table. I was TRULY upset! I decided NOT to buy from her. While I was about to walk out of the store my cell phone rings and it was the manger of the store. He apologized for her rudeness and he showed me the options I can choose from and he took his time and explained everything detail of each thing and their differences. He made me and my little family feel comfortable, and appreciated, not like we was just a customer with a budget. I am an RN and my husband owns a car dealership, an auto repair shop where he sells new and used tires as well. The First Lady that attended us treated us unfair and assumed we had a “BUDGET” and rushed us out! However, the manger treated us with respect, kindness, and understanding. See my son breaks his bedroom within the first 2 years of purchase. I have bought him 3 bedroom set in a span of 11 years. So with that being said I wanted to get something sturdy and relatable, at a decent price, not something too cheap and flimsy. The manger showed us the options and made us feel like we have the control we deserve when making a purchase! He and my husband speaking with me is the ONLY reason we purchased...