Guitar Center — Attraction in Orange

This is specifically for the guitar tech. Rude, pushy, unprofessional and didnt fix the issue. And it took 2 weeks to do. We dropped off my son's guitar for a set up. We bought it there about a year ago. He plays unplugged a lot to practice. It developed some fret buzz so we decided it was worth having the truss rod checked and give everything a once over. We dropped it off specifically to address this one issue. When I picked up the guitar it was missing a knob and the fret buzz was way worse. The guitar tech said that we asked him to get the action height as low as possible and this is the result. We had no issue with the action height. At this point he basically called me a liar insisting we asked him to lower the action height. He said there is no buzz when it's plugged in amd dont worry about the buzz when it's unplugged. I said again that my son plays unplugged and asked if he could get rid of the buzz and he said sure but he would have to raise the action height really high. He said there was no happy medium. He also insisted that the knob was missing when we dropped it off. I asked again about fixing the fret buzz. He proceeded to repeat himself over and over about how this is how it's supposed to be and I don't know how electric guitars work. He then asked why I even brought it in at all. He continued to ignore my concerns and repeating himself without letting me complete a full sentence. I finally said just ring me out so can leave with my instrument. Didn't even give me a receipt I had to ask for it. I later called the store to speak with a manager about the exchange. I waited on hold for at least 10 minutes then finally spoke with the manager on duty. He was pleasant and heard me out. Even offered to look for the knob that the guitar tech insisted was missing when we dropped it off. He said the owner would call me about the issue. I ended up finding the knob on our gig bag so I let him know he didn't need to look for it. It was on the guitar when we dropped it off so I'm not sure at what point it ended up in the bottom of the bag. It's now several days later and I still haven't heard from the owner and I am still out $85 and our guitar is still worse than it was when I dropped it off. I will never bring another guitar here again. After I left the store I looked up reviews and found several mentioning the poor attitude of the guitar tech. Instead of coming here to leave a review I reached out to the store to have this made right. I never heard back so...

I've been dealing with guitar center for years. Bought my second drum kit in Manchester and the negotiating was easy. Brought my old guitar gear years and years later (consisted of preamps and what not) to Orange, and they paid fair prices for the stuff I was willing to accept offer-wise (although they tried completely low balling me on a SansAmp RPM). HOWEVER . . . went in the other day to diagnose my Peavey 6505+ . . Now, I'm not going to name names or throw a salesman under the bus for lack of knowledge on tube amps, but I was actually kind of surprised at the lack of knowledge haha. While that wasn't an issue at all, seeing that I don't expect GC salespersons to deliver advice regarding tube care, I was, however, surprised that a 6505+ on the floor had a blown fuse (visibly blown), and I had to provide troubleshooting services in order to facilitate my visit. I just wanted to boot it up to test what the normal gain sounded like vs. my specimen, which was lent to me to diagnose high hissing sounds. On the flip-side, the audio department has a very kind and seasoned salesperson. This guy knows a lot about gear, and offered me fair trade-in prices for some random stuff. I didn't intend to sell much to GC, seeing they receive a bad rep from having to re-sell gear (and that's just the business, to be honest), which results in low payouts to those selling gear, but I was satisfied, nonetheless. I will continue business with them, but likely never seek simple advice from the guitar department. Kind of sad, hence the...

I came for several purchases; First, to get strings and have them replaced on my flamenco guitar. The first guitar rep didn't know the difference between flamenco strings and classical strings. He had no clue what to suggest. O.k., never mind, I can always order them online and bring the guitar back. So, then over to the guitar tech. He insisted that the guitar, one that I just bought from Guitar Center 6 months ago needed $80 of repair and maintenance. Oh, REALLY??? Just for strings? Strike two. Over to the acoustic guitar room, the put all the quality guitars way the heck over your head and out of reach, leaving only cheap, beginner guitars within reach to play. The guitar rep there was kind enough to say "excuse me" twice when he went by me, but never cared to assist. -third strike for the store. Finally, I went over to check on the P.A. system I've been eyeballing since June. I was happy to see it was marked down $300 since summer, but again... NO ASSISTANCE from the rep. You know what? I'm not even going to look at the studio mic and studio speakers. I made my exit without any notice of the staff, except the girl paid to greet people at the entrance. This has been the typical service I've received from all locations. I ordered all my equipment online with another company, and find it very VERY UNLIKELY I'll ever invest in Guitar...