Coastal Farm & Ranch — Attraction in Oregon City

The representative working in the chicken and horse department or area was fantastic, knowledgeable, and a great guide in making our purchases. We've been in before and found her to be awesome. The employee at the register on Tuesday early afternoon with shortish brown hair (maybe a bun) and slightly heavyset was rude and short with us. She was confounded by the the filled out barcode slip used to ring up chicks, sent me back to the department I already was at to give her the information already on the form, and told us the bag of feed we had a token for shows in stock, but her loading crew couldn't get to so we'd have to buy a bigger bag. When we asked where to pick up the food she couldn't get an answer for over 5 minutes so guessed we'd go to door 2. It always seem like the experience there is great until we get to the register. It feels like the McRanch store compared to Wilco.

Update: 10-16-2023 Tried them again. One employee who said her area was the chicken area guided me expertly to what a sought, diatomaceous earth. But when trying to check out, one customer had a dispute with a price. It took the only cashier and multiple staff to find the store had placed a wrong selection of pants on some incredible clearance. Meanwhile a line had formed in 2 places for the one cashier. Once I realized the blue line on the floor to queue up was no longer in use, the other customers waiting gave me a spot in line. The cashier while waiting for an override was hidden behind piles of merchandise stacked at the counter. She glanced around the to see the long line waiting but didn't greet us or advise how long it would be to get help or checked out. After 10 minutes more or so, other employees had reason to visit the front area at the registers but swiftly left without making eye contact with the patrons (maybe only one of staff ((I saw at least 7 employees)) could cashier). The reason for the delay was due to the manager making the lady who was trying to buy the cheap incorrectly priced pants wait until the manager had pulled every incorrectly priced item immediately and the cashier had to explain very condescendingly why the pants should not be the marked price but that the store would honor the price this once for her. It felt like punishment for her "benefitting from an oops". I mean don't get me wrong, the customer was a total b* from the moment I saw her interacting until she left, but sometimes you just have to deal with a b* and let's get it together to help all the customers buy the products &...

Worst customer experience I have had in YEARS!

First trip through the line I was buying something and the cashier said she had to get a manager override because the system was showing it as not in-stock. Does that thing you have in your hand feel like it is out of stock, and why do we have to wait here for a few minutes for this while people wait behind me? Then I ask for high energy logs and the girl couldn't find them in the system so said they didn't have any. I drove around back and the guys there showed me several pallets.

I go back to the front for my second time through the line to buy two pallets, then return to the back to have them loaded on my truck, but have to wait a half an hour until the guy who drives the forklift comes in at 11, which I do. He loads pallet one but then we discover that there is no second pallet, only a partially opened pallet.

So, the extremely rude, unprofessional, unhelpful assistant manager, who the guys in back tell me several employees have quit because of her, tells me to go back up front for my third time through the line, to take care of it. She insists on doing a full refund on the second pallet, where the product is $1.12 per item, and then charging me for the 109 logs on the partial pallet at $1.99 per item, and she thinks this is perfectly reasonable. I protest, and am, admittedly, losing it at this point, she talks to me like a child, and the probably 20 people behind me in line are also losing it. I will never, ever return to this store.

Don't ask me to contact your support team to resolve it. If you guys really cared about your customers you'd be on the floor proactively experiencing these problems yourself and making process, policy, and personnel changes...

Coastal farm and ranch is one of those miraculous stores that kind of sort of has the best of everything. I used to go to the one in Gresham all the time, where you can buy the best men's work boots from cowboy to steel toe construction. It's a one-of-a-kind chain of stores that does it right.

With that being said, this time it was the need for a dog kennel, collapsible style, fairly large for our new dog we found ourselves with today, this morning. It was spontaneous but we have been looking a long time. Of all of the major stores, Fred Meyer, Walmart, Bi-Mart, Target, and I'm sorry I don't do the Petco thing for personal reasons. But coastal farm and ranch was the only store that had an extra large kennel for sale, not online, today. Today. The store is huge so as me and my buddy wandered around a young lady co-worker was so nice and knew exactly what we wanted and walked us to the aisle. She asked us if we wanted any help taking it up to the counter and we declined because I wasn't sure. The wife was in the car with the dog so my buddy and her switch spots she came in love the kennel we grabbed it took it up to the front and a lovely cashier stated we could get help loading it but we declined again. The staff at the store works very very hard to make sure customers coming in the store are happy with their visit and that they come back. I was happy as heck I set the kennel up in no time, and so now my friends at coastal farm and ranch will just wait for my next moment when I need them. A++ store, customer service actually exists here in abundance. Thank you for making the first day getting my new dog a really nice place to sleep at...