Great Lakes Ace — Attraction in Orion Charter Township

They are conveniently located but it's a crap shoot whether you're going to find a helpful attitude or not. They have a lot of young, inexperienced or otherwise low self-confidence people, probably because they don't have to pay them a lot. When you have a question it's hard to accept your house being at the mercy of people who don't know anything. It's worth the extra drive to go to the Oxford Ace for me. I'm especially tired of asking a question at the front counter and just be given a knee-jerk reaction of I don't know or I don't think so with no effort to dig a little deeper to confirm. Or I have 15 things I'm paying for and I'm asked if I need a bag. No I want them to fall over the parking lot out of my pockets. If I have that many items, just start bagging...

Brought in a pair of ace brand work gloves that hand very light use they were dry rotting and falling apart,the manager told me he would not honer the lifetime satisfaction guarantee without a receipt,nowhere does it say that you need a receipt,went down the rosd to a different ace and they were replaced no problem will not spend another penny at great landakes ace on lake orion UPDATE,got a call from the manager today after i complained to corporate and they are now honoring the satisfaction...

Daughter bought a dewalt drill and driver set. I already have one. She bought it online. I took it to this store in lake orion. Told me they can't refund the money to me, allow, me to exchange it or get a store gift card. So I say I will just keep it. They tell me they already processed the return. I said unprocessed it. Wouldn't do that either. This is why you DONT deal with little rinky dink stores like this. Home Depot, Lowes would not have...