Little Green Apple — Attraction in Orion Charter Township

I recently visited Hallmark after years of not shopping there, inspired by my mother-in-law's positive experience at Werner's Hallmark in the Macomb area. She had found some charming gifts and a delightful magazine from the store, making it seem like a wonderful place to discover unique items.

However, my own visit left me feeling disappointed. Upon entering, I was greeted with a friendly hello, but unfortunately, the customer service seemed to end there. As I browsed the store, I couldn't help but overhear conversations among the staff discussing former coworkers and making personal comments that made me uncomfortable, including remarks about my parenting skills.

When I sought assistance in locating specific items, I was met with a response that suggested the store's current selection was all that was available. No one proactively approached me to offer help or inquire about my needs. While I had hoped to make Hallmark my new go-to destination for gifts, this experience has made me reconsider. Customer service is paramount to me, and unfortunately, it was lacking...

I had to pick up some cards for the Christmas holiday, and the store was bustling. I was waited on by Francesca. She was friendly and knowledgeable, and un-phased by the busy nature of the store. She handled the line efficiently and seemed genuinely happy to be working there. The shop was clean, and had a lot of selection for any celebratory occasion. If you need a card, or unique gift, Werner's is the...

I’ve gone in the store over the last decade purposely or to browse. Employees are always huddled together visiting with each other 3 to 4 in a group. They never speak even when they are not busy because they are busy visiting with each other. God forbid they breakup and ask if you need help. Because of the poor service along with weak gift varieties for men I won’t...