Best Buy — Attraction in Orland Township

This was undoubtedly my "worst buy" experience!

I was apprehensive about ordering appliances through Best Buy. I now know my skepticism was accurate.

After promising the world, as the salesman started ringing me up, everything began going wrong.

I had a coupon emailed to me as a house-warming gift, for 10% off the purchase of an appliance. The sales team kept assuring me that after I agreed to pay the full price for my 4 appliances, without the $104 discount, that my receipt would show the reduced amount. Of course, I was charged the full, incorrect amount with no discount.

Part of the reason that I was convinced to close the deal was that the salesman assured me that I could cancel the scheduled delivery on Monday, May 8, if I wanted to pick up the appliances myself at any time. He assured me that I would be able to make arrangements to pick up the four appliances on Thursday, May 4.

I called the number for Reschedule/Questions on my Delivery from my paperwork. The Customer Service Rep told me that there would be no problem. But she kept placing me on and off hold for about 45  minutes, to make sure it was OK with the warehouse, if I ended up needing to make 2 trips.

Following that 45 minutes, she said that everything was all set; but she wanted to connect me to the warehouse to get their address. After another 20 minutes on hold before a woman at the warehouse answered, who repeatedly told me that everything that in my order was on backorder.

I told her that not only the salesman but the customer service rep had assured me that everything in my order was in stock and ready to be picked up.

Following another series of long periods on hold, she told me that the service rep had messed things up by changing my pick-up location to another state.

She said there was nothing she could do about it, that I should not have called the number provided in my paperwork from the sale, and I should have talked to the store rep in the first place. She stated that I'll have to call the store when it opens and I might be able to pick it up the following day.

She assured me that I would not have to explain the whole situation again because she would leave detailed notes on how to fix the order on my account.

Not only did I have to walk yet another person through the entire situation, but when I finished, she said, OK, I'll connect you to the store.

I asked, then who did I call? It was a call dispatch system for the stores.

I finally got through everything at the store. They assure me that all is fixed, and the appliances will be ready for me to pick up.

I again make arrangements to pick everything up. I get to the warehouse and a woman found the order number and took my driver's license.     After more than 45 minutes without an update, she advises me and another waiting customer that there is a problem with their label printer and she can't release our orders until it is fixed.

Their recommendation was to leave and wait for a call, then come all the way back to the warehouse. They additionally had no idea when the issue might be resolved.

After this ordeal, I feel certain that the customer service with this company ends at the point where their credit cards are swiped. I also felt nothing short of harassment in regard to the unrelenting pressure to buy a warranty. The discount of $104 does not come close to compensation for this...

Staff and store manager are cheating Coustomer. I bought 32”Westinghouse tv on December 6th 2023 with 2 year warranty and on last week of January, Rf connection on back of tv goes loose and every time tv I cannot see channel because of loose connection.I can’t tight too much because it is suppose to tight with finger and not with any pliers. I went to Coustomer service with tv , and receipt and ask all this and she told me that it is in warranty , so I can get new one and I don’t have to pay anything for tv and warranty. It is a Roku tv , so I ask to delete all my information from tv. She told me to go to geek squad department , they will take care. Everything was done .After that I ask this guy, what I need to do for this tv. He told me don’t worry we will take care. After that I went to tv section and take tv to the same lady to check out. Now she told me , I need to pay $ 14.99 again, because I use warranty for bad tv we which I returned. I told her to call stores Manager, he told me to pay , because I use warranty, it was very long long discussion about this . I told him whenever I bought any big items and if I returns they refund my money with warranty money. After that I told Manager , I don’t want to pay money, I will take my old tv and I will talk to Coustomer service, better business bureau, and all other media about this matter. Than stores Manager told me I drop my tv to geek squad, so he can’t give me back. After a long long discussion he waive charges. All this matter I want to discuss with CEO Of Best Buy, how they all are lying to Coustomer to make money. After that I try too many time to talk to Corporate Coustomer service, but nobody attend the phone, and line goes to regular customers service. And I ask them another phone no for corporate office. But it was not given. I will not give a single star. I am waiting call from CEO , so that I can explain everything. This store should be closed immediately, because all are trying to cheat. From Coustomer department to Store...

From a previous employee who returned as a customer and being told we DID have the worst experience by them. Best buy scammed us. We bought a full appliances bundle (june2022) and a top end tv just before that. Now the issues which I know for a fact I was very patient with from previous retail experience. First the delivery service was terrible from not wanting to leave when my wife was home including dirty comments. They had multiple excuses on why they couldnt install items. Then they called me saying they delivered the wrong microwave. I waited all day for them to switch it out after they begged me to. They didnt show up. The next day very late they show up in a toyota corolla to deliver the microwave. This is the same creeps that wouldnt leave but I was there this time. Now fast foward 11months after fighting and being promised our appliance would deliver its may 2023 and I still dont have a stove. They obviously sold our stove. Best buy customer service which we spent hours dealing with gave us a total of $1200 off. They assigned a case worker who was supposed to call us and never did. Best buy also removed direct phones to the stores so you could only call overseas not your sales people. No one can connect you to other departments or to where you need to go. No one has access to who you need to talk to. Its a giant circle of nothing works. I said forget it ill buy another stove and move on which i did. Well I was told the $1200 would post to the account when the deal closed. It never did. So I went back and they said when the order was considered complete all the notes went away but we can maybe offer you $400 in store credit. In otherwords I got scammed out of $1200 cash. My issue is with corporate I understand that but my purchase was from this store that lead to this point. I was planning on writing a very positive experience but id be lying if I did. Quite abysmal I wish we went with abt...