Disc Replay — Attraction in Orland Township

Store manager threatens to call police after incorrect disc in collection

I called on 5/26 and spoke to a female when I noticed that my 6th disc was the incorrect disc. Half-blood Prince says Disc 1 Movie which is part of a multi-disc set for the single movie. When I spoke to the store, they said they could correct the error.

On 5/27 I go to the store to request the disc to be replaced. I was passed along to the store manager (white male - would not provide his name) informed me that it was the correct disc. They do this with collection sets. I said no, you're wrong this is incorrect. This is part of a set for the single film. Can you check the other discs of this movie and you'll see it will they are different.

I step to the side counter so other guests can check out and he continues to tell me that this is the right disc and he can offer me a refund. I said no, I want to show you that this is the wrong disc. He says I don't like your tone and I'm asking you to leave or I'll call the police.

At this time I am flustered about why this store manager won't check the other blu-ray disc in their inventory. Why would disc 6 in the set say disc 1?

I try to search online to find images of the individual discs to prove to him this is the incorrect but he says I must leave because I'm causing a scene based on their error and being told it could be corrected the day prior.

I ask for the store manager's name he says he's the store manager. I say, okay, what's your name? He says he doesn't have to give it to me and get out.

I left the store. Called another disc replay in Indiana. They checked their inventory and their two sets, the sixth disc does not have a Disc 1 Movie title on the set but the final two movies do say The Movie on them. They confirmed the sixth disc is the incorrect movie. They also shared that they've heard about the store manager at this and apologized for my experience. The Indiana store informed me their location is owned by someone in Michigan while Orland Park is owned by someone else.

I will no longer give my time or money to this location after a store manager threatened to call the police on an accidental error of the incorrect blu-ray in a collection series.

I would recommend visiting other locations as there are better options in the Chicagoland area.

:: Per store's reply - they never checked to see if other discs were available to swap out. This is what I requested and was told about the "common home video industry practice". The store owner never moved from the counter other to grab their phone. I wanted to swap discs that I was informed over the phone they could do for me but instead they continued to tell me about a common home video industry practice and threaten to call the police because I made a "scene", the scene being questioning these common practices I've never heard of or I wouldn't have called the day prior and drove back to the store. - take your business...

Never have I experienced such awful customer service in my life. Most of the workers in this store are not helpful. I called on the phone and asked if they had a game and the employee said no. I came in and found it there. He lied to me so that he wouldn't have to get up and check. That is so lazy I cannot even begin to describe my anger. I work at a grocery store where customer satisfaction is out number 1 priority. We bend over backwards for customers and treat them with the highest respect. Disc Replay in Orland Park could care less about it's customers and everyone seems to love taking their sweet time when it comes to doing anything. I want to sell a few games and it's apparently a 2 hour wait. I don't know how it takes 2 hours to go through a few customers' items and come up with a price. The Disc Replay in Downer's Grove, on the other hand, had a horrible selection of games, but they went through customer's items to sell much faster. 20 minutes as opposed to 2 hours. Disc Replay also loves to rip you off. You could come in with something worth $200 and they'll give you $60 for it. The employees also can be very rude and sassy. Nobody ever looked like they wanted to be there and most people looked agitated when I tried to ask for help or to sell something. Half the time they would ignore me and I would have to really speak up to get their attention. The only saving grace of this store is the owner is very nice and a hard worker, as well as this other girl with a nose ring. She is kind and fair and works quickly. Also their selection of games is pretty good. Still, customer service this terrible needs to be pointed out. Overall Disc Replay of Orland Park is a major let-down and a waste of time for any person that respects their time and respects themselves in general. I hate giving my money to...

READ BEFORE ENTERING! It was pretty much like any other one, except the employees seemed to be on tranquilizers. I mean I realize weed is legal and that's great, but if it's going to make you go to sleep, don't go to work after consuming. I teach kickboxing and still muster up enough energy to simply smile and be kind to everyone. And it's great that management sticks up for their employees, but customer service is paramount, as are the way the store is perceived by people spending their money. And "like" my customers but "love" my employees shows a lack of insight on how people are to feel when being in your store AS a paying costumer. My employees are my rock, but if a customer has any negative feedback, I make sure to validate why first, apologize, and take it up with said employee to make sure the customer is always satisfied. I know it's just a gaming store, but please take more pride in it. Everyone should always leave satisfied. A smile and hello would have been great, we are not asking anyone to go out of their way. Literally every other place takes time out to make sure the kids are smiling and never roll their eyes when I ask to buy yet another product behind the counter. I wasn't going to make a deal out of this, but before posting something publicly next time, please get to the bottom of it first. Evidently you don't care about the feedback from paying customers, because your response would have been "I'm sorry you feel the way you do and I will try to find out why. Please give us another chance." It's actually quite simple to be humble. Have a beautiful day and good luck with the rest of...