I'm hoping this review will save at least one person some money. I wish I never found this place, but I had made an appointment because they were APP certified. In reality, they are extremely overpriced and deceiving. I have never had a problem with my piercings healing because my piercers in the past have listened to me when I told them I have extremely sensitive ears (I had 9 piercings before these). They reassured me that the piercings (I chose two since I was getting a double helix) I chose were hypoallergenic and l even treated myself because I wanted the opal ones even though they were more expensive because I thought I was getting a good quality piece of jewelry. They tell you that it is longer than normal earrings to allow for the swelling that happens right after and that you will come back in around 6 weeks to get it changed out for a shorter piece- what they do not tell you is that it is an additional charge for this until after the piercings were done (I believe $50-$70, not sure if that was total or per piercing). My piercings were having such a hard time healing, and after a lot of pain, blood, swelling, and bubbles on the back forming, I decided to take one of my -$350 piercings out because I genuinely could not deal with the pain anymore. It closed up and I left the other one in as it was not as bad. About a year after the piercing, a bubble started forming in the back and there is pain/irritation. I decided to switch it out with a hoop I had gotten from another piercer, just sanitized it before switching it and it is doing SO much better. I wish I had done this before, and I wish I had done this with the other piercing instead of wasting so much money. I didn't even think of a piercing allergy because they reassured me multiple times it is hypoallergenic and that I would have no issues with it. When they told me the follow up to get the bar changed to a shorter one would be an additional charge AFTER MY EARS WERE ALREADY PIERCED I got such a bad taste in my mouth. I will never recommend this place to anyone.
Update: my piercing is finally fully healed and I have changed my jewelry to a (downsized) stud. I noticed my stud is not sitting flush against my ear, meaning it was not pierced straight. Looking back, I don’t think it was a jewelry allergy, and think the reason my piercings were struggling to heal is because they were crooked (maybe the curve of the hoop...
Read moreI got my septum pierced about 3 weeks ago and my experience was beyond awful. When I went into the room to get pierced, Jake seemed extremely rushed. I told him that I was nervous and asked him to check my nose for the “sweet spot” to make sure I had it and the piercing would go through there. I then stated that if I did not have it, I did not want the piercing. He claimed that he checked and said “you have it” by rubbing the iodine pad around the rim of my nostril. Never once did he pull down on my septum or even touch the middle of my nose. He had absolutely terrible bed side manner. The piercing hurt like hell which told me something was wrong. Immediately afterwards, I noticed the piercing looked crooked. His response blamed it on that I had a slightly deviated septum. I was charged $100 in total (piercing & tip) Before I left, I told him that I was going to have to flip the piercing up for work. He simply said that I would be able to do that and left it at that. I’ve waited to write this review until I got a second opinion. So over the course of the last 3 weeks, I’ve gone to two other piercing/tattoo shops and have had three different piercers look at my septum. All of which have told me that my septum was pierced THROUGH THE CARTILAGE and that in fact, I DO NOT have a deviated septum. Even at an unrelated doctors appointment, I was told that my septum is definitely NOT deviated. It has also been extremely difficult to flip my piercing up because the space between the balls on the ring were so small. I was also told that Jake should have offered to space the ring out before I left the shop, so I wouldn’t have had any difficulty. Which, obviously wasn’t done either. I did make the last appointment of the day so I don’t know if all of this was due to him being rushed, maybe having a bad day or what. I think the fact that when the piercing was done incorrectly, he blamed it on a fake “deviated septum” instead of just owning up to a mistake, is what makes me furious. Then, still expected payment for the bad piercing. I will be taking out this septum ring, waiting for it to heal, and going elsewhere to get it...
Read moreI fully understand small businesses have the freedom to run their business as they see fit. However, fully booking the day with zero room for “walk in” related needs, especially for any previous customer/client, seems pretty bad for business. I spent way too much money on a seamless rose gold hoop a while back (their jewelry pricing is ABSURD! The brand they hock is not even this expensive in LA.) and had to recently remove it for an MRI. I was able to get the hoop back in but it had bent in a way that was catching the skin every time the seam passed through the piercing. I was told upon purchasing the jewelry that if I ever needed an adjustment or assistance, to call and they’d accommodate. I called in the earlier part of the day thinking it wouldn’t be an issue to pop in and have them sort it out. Even if I had to wait a few minutes to be seen or needed to come end of day, some sort of accommodation would’ve been appreciated for this particular issue. Instead of them assisting with an appt over the phone that I was told existed for the day, I was told to go online to book a jewelry change and that there was plenty of availability. In the time it took me to hang up and check, there were no appts available for anything. When I called back, the same person answered with “oh yeah someone just booked the last appt”. In a world where customer service oriented staff are demanding they be treated with kindness and respect, it would be great to see that same staff return genuine customer service. Looking forward to the gaslit flavored reply denying any sort of accountability as that seems to be the MO toward any sort of negative feedback. They can never do any wrong here. Go...
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