Orlando Credit Union - Millenia — Attraction in Orlando

Finally free of this place. Closed my account today after years of watching this place get worse each passing month. Examples- 1- if you try disputing a charge, forget it. I tried 3 times in like 10 years. I tried contacting the charging company first with no luck. Called OFCU and they said they won't do anything until I talked to the company, even if I couldn't get through. 3- The chip in the cards are really bad, must be poor quality from the maker. At stores I kept having problems, went into a branch and they want to charge for a new one. 4- Tried getting ahold if a higher up, wouldn't get anywhere. As soon as I made a bad remark on a website they then reached out to me. 5- if you call you will be waiting. They say "higher than normal wait times" but that is their normal wait time. 6- They actually closed the location near me, not sure but it seems they close more locations than open. 7- Not too many staff members when you walk in to help. To close my account today, as an example, they didn't have any office rooms available, they were calling people up to window 3. 8- They used to participate in sharing with other credit unions, don't think they do that no more. At least with Jacksonville Credit. 9- Used to have a no fee program with several locations, like 7-Eleven. Now they don't and you get charged everywhere. 10- Fees are ridiculous. My opinion of course. 11- Staff, from my experiences, are rude, just their first the buck, and slow moving. I could keep going on but you get the point. These are my opinions from my personal observations and experiences. If you are thinking of this place, I...

This is worse place ever. I am thinking about taking my money and move it to another bank that appreciates their customers. I don't know how many times I went in and call to have these people merge all of my accounts together so I can see them online without signing to each individual accts bit every it "oh it's fix" bit never get fixed. I'm so tired of this bank and even if they don't have ppl waiting, you will die b4 they call you. I hate this place. Every time, they replaced an employee, it seems as though they get worse instead of better. By the way, the last time I went to open a kid acct. I know you have to have a minimum of $200 in order to gain interest but I had forgot about the $5 share so when the lady handed me the receipt, I noticed it says $195 and told her I need to put $5 more so I can get the interest although it's not a lot. Anyways, she responded, "oh no, you don't need a minimum balance" and told yes, you do. So I pulled my phone to go on the website to show her before I could find it, she went to check and said yes you are. Dumb asses. BE CAREFULL WHERE YOU PUT YOUR MONEY THAT IS ALL I...

This is a New Review as of 6/5/22 Can this Bank get any worse ? Looking at refinancing a 2019 to lower monthly payment pay off 18K, Value 30K Score 720 plus, asked for 20K to cover gap and all. Declined, no problem but the Loan Lady never called to state what the status was after a day or so after applying, I had to call them, This must be how Banking is being done now with humans. Management at the JYP office has changed easily 10 times in 10 years if not more, 24 hr drop box doesn't get checked daily, move money from another bank to this one it's by reg mail only for some reason and checks to them have been lost in the past.

I guess they are trying, Online Banking and financial services are getting cheaper and have the ability to accommodate customers in a very productive manner without all the lack of get things done, All OFCU employees there is a Bot waiting to replace you.

Ps, BOA was able to assist with this matter, I was under the impression that CU are a Community Bank and do more with the local people more so than National Banks. So far this is not the case with...