Sunglass Hut — Attraction in Orlando

Extremely Disappointing Experience – Misleading Promise & No Accountability

I had an incredibly frustrating experience at Sunglass Hut and feel compelled to share it.

On April 4th, while traveling for leisure in Orlando and going to Miami the next day, I visited one of this store and found a pair of sunglasses I wanted to purchase. Unfortunately, the pair available was scratched. The store associate assured me they could ship a new pair directly to my hotel and guaranteed it would arrive before my departure on the 14th. I made it very clear I was only in Miami temporarily, and she insisted there would be no issues with the timing.

I trusted her word and made the purchase.

Unsurprisingly, the sunglasses did not arrive before I left the country. (Today is the 16th and they still has not arrived) I visited another Sunglass Hut location in Miami to ask for help, hoping someone could assist or provide a solution, they told me there was absolutely nothing they could do.

At this point, I’ve paid for sunglasses I never received, and Sunglass Hut has washed their hands of the situation, despite one of their employees making a clear and confident promise.

While I understand USPS delivery delays can happen, the bottom line is this: I would never have made the purchase had I not been guaranteed delivery in time. That guarantee turned out to be completely empty, and now I’m out both the product and my money.

Very disappointed, and I wouldn’t recommend trusting...

Wow by Far the Worst Customer service I've ever experienced in my life 🤦🤦🤦 I want to go purchase the meta Ray bans I had 170 cash and the rest I was going to do on my debit card I gave them the money and I swiped my debit card they took the money out of the bank they took the cash out of my hands put it in the register and then no receipt printed out. So they claimed I was never charged that it's only pending it'll go back to my account in 2 days this was on April 24th today is now May 5th 10:00 p.m. the money is still not back in my account I disputed it and they still don't want to give me my money back this is beyond ridiculous the manager told me they would give me my money back and I still haven't received anything she also promised to email me documentation saying that they don't have the money yet I never received that email someone's lying to me and if I don't get my money back soon from someone I will go get my glasses on the House and I'll get more than one pair trust you that @rayban your better do something 233.64 plus 170 Equals 1 pair of transition meta Ray bans I need my money back or a pair of glasses Like...

I bought two meta wayfare and a PRADA. Outstanding experience at Sunglasses Hut! The store has an excellent selection of high-quality eyewear, well-organized displays, and a welcoming atmosphere that makes shopping a pleasure. I was attended by Valentina, who provided exceptional customer service. She's incredibly knowledgeable about the products and made us feel completely at ease by communicating with us in both English and "Portuñol." Her friendly demeanor, patience, and genuine desire to help us find the perfect pair of glasses made all the difference. The combination of a great store environment and Valentina's professional yet warm approach created the perfect shopping experience. She took the time to understand our needs and preferences, making excellent recommendations. Highly recommend this location and definitely ask for Valentina...