Quest Interiors — Attraction in Oshkosh

02/20/2019 I truly try to give businesses and individuals the benefit of the doubt and honestly can't remember writing a negative review in my life. If you have all the time in the world, an unlimited budget and price transparency isn’t important to you then you’ll be fine at floorquest. I like the materials I received and the initial assistance with selection was great but those are the only positives. Their business practices are sketchy and you will not feel welcome when you walk in the door, despite the fact that they have a public showroom. They gave us the total bid with installation and never broke down cost of items and in my opinion knowing the sq foot price of the bulk of my materials (once we cancelled their installation because it was so far out) I was grossly overcharged for materials. Then when I asked for a breakdown to understand the expense, they were unable to provide that to me,and told our contractor they don't break down the cost. They had our floor plans and ordered significantly more product than the areas required and would not take back most unopened boxes as they stated they wouldn't unless there were 5 unopened boxes, guess what? There were 4.9 boxes left. We had a contractor scheduled to install the product, only one part of the order came in. I asked if I could pick it up and was told yes, when I arrived the people working on the showroom told me the product required a fork lift to take down. My contractor went back the next morning and it was on the floor, not a high shelf and easily could have been carried out of the building by myself. The only people I can imagine patronizing this business are first time customers, as I would never return. In discussing this with our installers, my understanding is that the sales team will tell installers/contractors to just keep the extra product for themselves vs trying to return it for the benefit of their customers or have the contractor return the product but not credit the customer. Some of my frustration and skepticism may have been alleviated with a price breakdown and it was my error in not asking for the total price for materials before making a down payment. Hope this review helps others to avoid the...

I really hate to leave a bad review for any company but our service has been far far less than sub-par at the Oshkosh, WI Floorquest. Not only did our flooring supposedly go up in price when we had to order more flooring literally a few weeks after the initial order. And they also "lost" our flooring order the first time around and had to reorder it. This was all ok to deal with, but the customer service has been horrible and that is really the reason for me writing this negative review. The employees repeatedly did not return phone calls, including after I left a message for the manager after not hearing back from the associates about scheduling floor instillation. When we scheduled their "free estimate" for floor measuring & estimating the cost of installation, I told them I was looking at other estimates and was told they are "really only for those people that will have Floorquest install it". When I picked up my flooring, I was told that they would load it for me-- well, when I got home, there were 4 boxes that had clearly been damaged and opened- when I lifted the corner of the box to see what the flooring looked like, it was cracked-- there is no doubt in my mind that they loaded it knowing it was damaged; When I called the store manager she said I'd have to come back so they could "take a look", there was no apology for the inconvenience. Most recently, we ordered tile direct from the store manager (and paid the customary 50% down) and was told it would take 3-5 business days to come in by the store manager. We called a few days later to check in the cracked flooring --was we were told, by the way, that our tile was on back order for at least a month! There was never a curtesy phone call to let us know this, which would impact our whole kitchen project remodel. I am extremely disappointed in this lack of customer service and would NOT recommend doing business with them. Save your time, energy, money and go to either a big box or somewhere that actually...

Do not go through them or anyone contracted with them. Absolutely the worst experience we've ever had. Our 100k kitchen remodel was assigned with a younger girl who seemed either very inexperienced or just absent minded or both. First she designed a kitchen without a refrigerator. We kindly brought that to her attention. 1 week later she redesigned it but missing the microwave. We kindly brought that to her attention and took another week to redesign it. This went on for 2 months where she would constantly miss key portions of a kitchen and take 1 week to fix. Then she would randomly make decisions for us without discussing things with us, such as designing a kitchen based off our current layout (theres a reason were remodeling because we wanted a different layout and bigger appliances). She submitted a proposal for a kitchen that included a 3ft x10ft island without telling us (I personally don't want a long and narrow island). Only way I found out the dimension was when I asked as we were looking at product. She then proceeded to tell me that we couldn't fit a wider Island despite the fact that I have a 5 ft wide island currently in place. When I asked for the blueprint, her measurements were off by 20 inches. When I brought that to her attention, she proceeded to yell at me. This was an absolute nightmare. Then the itemized budget they gave us was literally a paper that just said "included" for every item and with the final price. No break down for anything. If you read previous reviews, you notice a similar trend. It's frustrating that we wasted 2 months however I'm beyond grateful that we aborted and went with someone else who treated us with respect and took pride in...