Cousins Subs — Restaurant in Oshkosh

Cousin's Subs, where the general manager Trey and other employees get high out back behind the store during work hours. Cousin's Subs, where the same general manager took my order for three subs and got them all completely wrong. I have severe food allergies and specifically told him NO vinaigrette, NO veggies, yet he added them anyway. Cousin's Subs where that same general manager is one the clock and takes a two or three hour lunch break at China 1. Cousins Subs the place where you can get a free meal off the floor if you're really really hungry. Cousin's Subs where be sure to ask them to get any meat out of the freezer because they don't monitor their food times on the floor. Sometimes the meat sits a day or two before they restock. Same can be said for the vegetables and mayonnaise. (Information from former employees) Cousin's Subs where if you work there, expect your paychecks to either bounce, or not be what you expected as they have a habit of not paying overtime, bonuses or for your full hourly wage. (This told to me by former employees) Cousin's Subs where foul language, sexual innuendos and sexual harassment seem to be commonplace behind the counter and they don't care if customers hear. Cousin's Subs where the general manager doesn't go out on catering jobs, but he makes damn sure that HE is the one clocked in for those jobs, so he gets the bonus pay and tips. (As told by former employees) This business is in need of a visit by the health department, the police, DEA, and in need of new management!!!

AND NOW THEY THREATEN MY FAMILY FOR MY...

I just went to Cousins drive thru here in Oshkosh on Koeller Ave and the service was TERRIBLE .

First I got called ‘Sir’ by the employee. I politely corrected the employee afterwards. Then I asked for my meal and when i asked for what type of fountain drinks they had, the employee let out a huge sigh as if I was asking him something difficult. He then angrily said ‘Coke products’ which is extremely vague. I then asked about bottled drinks and I got no answer.I eventually ended up asking for a bottled water. He then asked if it was for pickup, I answered ‘Im ordering from the Drive thru so yes.’ Side note: Who orders in the drive thru and goes inside to pickup their order? Make it make sense.

I get that sometimes working customer service is not ideal but as someone who used to work customer service for more than 16 years, that is NOT how you treat paying customers. This employee should be thankful to even have employment in this economy. The food is WAY overpriced as it is so to have a endure crappy customer service was the nail in the...

I placed a fairly large catering order from this location two weeks before our wedding day. We talked with the person over the phone, and provided credit card information and also instructed the staff to add a tip for our order as well so the only thing left to do was have them delivered. We asked twice if it was too early to place the order and we were assured it was not. On the wedding day, we had a hungry wedding party and only a short window of time to eat lunch. The subs never were delivered. This location claimed to have lost our order (which is really frustrating, because not only did we not get our food, they also took my credit card information down on a piece of paper until the order date, so who knows who might have access to that). Good thing JIMMY JOHNS has great customer service and came to our rescue. Won't be...