KAY Jewelers — Attraction in Oxford

My wife and I are celebrating our 27th Anniversary and we were finally financially stable enough to get her the bridal set upgrade she has always wanted. Went to Kay Jewelers at the quintard mall in Oxford, Al. Melonie was like an angel that swooped down from the sky and took my wife on a diamond adventure. She was so personal and could understand everything my wife was wanting. Melonie had my wife with tears in her eyes from joy. She finally pulled me to the side and talked to me like she had known me all my life and showed me what my wife had fallen in love with and made my full of fear moment just go away. I was spending more on a ring then I spent on my motorcycle and she made it feel great. lol. Then her personal touch made my lack of knowledge of the financial part seem like a walk in the park. She was so professional and knowledgeable of everything and we never ran into a single snag that I knew of. People who are so dedicated to what they do and are so good at what they do are so often overlooked. Melodie, you are a wonderful person and made my wife’s and my experience awesome! Knowing people like you exist makes the world a better place. Thank you for...

My fiancé and I came here to purchase a ring on 12/22/25. Melanie could not even put our information into the system correctly after I told her our address several different times. The entire process to order my fiancé's ring took over an hour. She purposely sent us home with the ring we wanted but was the incorrect size. She claimed she ordered the correctly sized ring but could never tell us when the ring would arrive. Meanwhile my engagement ring had been resized twice and had already made it back to the store before my fiancé’s ring. We waited about a month and after calling the store several times no one could tell us where or when his ring would come in. So we finally decided we would return the incorrectly sized ring we were sent home with and we did receive a full refund. My fiancé purchased my engagement ring here and this was not the experience that he had. If you come here to purchase a ring make sure you get someone who is younger and knows how to correctly...

I had the Best Customer Service today at Kay Jewelers! I would like to give a Big Thanks to Ms. Aleisha and Ms. Melonie! These Ladies made my day! Ms. Aleisha put the BLING back into my BLING by Cleaning my Ring, Bracelet and two of my necklaces. She also educated me on how to keep it clean and what to avoid while cleaning them myself. I rather give her my business! Ms. Melonie put the Tick back into the Tock of my four watches that had dead batteries. She exchanged the batteries, set the time and date on all four watches. Fellas if you have dull jewelry or dead watches, please don’t hesitate. No appointment needed, they will shine it up and fix it on the spot. Thank you Ladies! I really appreciate the Awesome Customer Service! So Professional...