Michaels — Attraction in Palm Desert

Don’t Bother With Order Online, Pick Up In-Store:

I try very hard to not shop at hobby lobby because of their abhorrent views on women and the LGBTQ+ community. I also despise using amazon because of the workers’ rights abuses. I shop at Michael’s even though it’s a 30 minute drive from my house and hobby lobby is a 5 minute drive from my house. Online ordering and pickup in store is supposed to make the shopping process seamless and easy, I’ve used other stores online order pick up in store system, and it’s easy (target and barnes & noble are examples). But I placed an order for a single item (a bucket of scissors with decorative edges) and I got an email saying it was ready. I was tied up and my family member was out running errands in that neighborhood, so I put her name down as another pickup person. 2 hours after the email saying the item was ready, my family member showed up and they said it wasn’t ready.

At the store, the associate said it wasn’t ready, which is confusing because again, it’s a single item and I had received an email two hours earlier saying it was ready. The associate was actually able to locate the item in question but still could not hand it over to my family member without permission from a manager. I have no idea why. Said manager was busy in the framing department. I called the store several times and no one was able to answer or even put me on hold. On the online customer service help kiosk, I had to wait nearly 30 minutes for help.

Eventually the online customer service kiosk associate told me the item had been cancelled, which is confusing because I did not cancel the item, and no one else has access to my account. If the store had cancelled my item, I would’ve gotten an email saying so, but I did not.

The online customer service agent said “maybe the order was cancelled because the store gave the item to someone else”, which is crazy because I did not get an email saying so, AND the in-store associate had the item in question in her hands, which makes me think they did not give it to someone else.

I have not been refunded for the money, and yet the online customer service associate suggested I just go and buy the item separate from the online order. Which, sure, I could do that. But that would mean an hour of driving for me, not to mention the time my family member wasted trying to go pick it up when she was there in-store.

Even if I did go an buy the item, I’d be paying for the same item twice because I have no confirmation that the item has been cancelled. And it defeats the whole purpose of buy online pickup in store. I’ve wasted my time and my family member’s time and I’m incredibly frustrated and unsatisfied with both the in-store team at Michael’s in Palm Desert, California on Fred Waring as well as the online...

I will give my Michael's Framing Department assistant full Stars as she was most helpful ---however the overall rating for this store does not amount to one single star. My framing assistant (Tanya, Tenya?) measured my art piece, I selected a frame (not on sale, and expensive, no coupons) and when we considered what would look best, she suggested we leave a small border of color that was a part of my art (so no matte needed) to make my art pop. Upon careful consideration and measurement, and looking at the computer mock-up, I agreed. I paid and left. I have received two call backs from other assistants who are now claiming that Tanya mis-measured and that I would now have to pay for a matte. I asked to speak to a manager; waiting 13 minutes for a manager to take my call, he (and I sadly didn't get his name before he literally hung up on me) said that I couldn't get anything for 'free' (completely ignoring the details of my order) and promptly hung up on him when I shared that I wished I had recorded this call. I'll wait until my art piece is returned in (assuming) perfect condition before I post this. Please...

I went to pick up some markers for my son that he really wanted. We were shopping all day and I was using Apple Pay at every store no problem. I went to Michaels in Palm Desert for our last stop. The markers were originally $75 but were on sale for $39! I grabbed a few more things and we headed to pay. When I get to the register they tell me unfortunately they don’t have Apple Pay. I only had about $30 cash and my total was close to $70! One of the associates in the store said “ don’t worry about it. I’ll pay for it.” Me and my son were shook over his generosity. His name was Connor. He paid for the remaining of our total and I wanted for corporate to know what a great employee they have. My son told his classmates about his kindness as well as all our friends! Connor definitely...