HomeGoods — Local services in Palm Desert

This store has an amazing selection. I drive one hour out of my way to shop here.

Now the bad. I had a poor experience on March 11, 2018. I arrived at the store at 7:30 pm. It closes at 8 pm. The store manager, Mary Pruitt, does not know how to run this location to maximize sales and offer great customer satisfaction. Here is what happened:

Every 5 minutes, beginning at 7:40 pm, she announced how many minutes later the store will be closed. Is that really necessary? It makes for a rushed shopping experience. Most other locations will let you know, in a friendly tone ten minutes before closing. I felt very rushed with these constant reminders.

When I did take my purchases to the cashier, Mary looked puzzled and asked out loud, "It's after 8 pm. We're closed. Do we have a cashier still open?". There was one cashier still open. I looked at my phone. It was 7:59 pm. I had to almost beg them to scan my items to check out. The cashier chimed in, "We're open tomorrow morning if you'd like to shop." Ms. Pruitt created a work atmosphere where they are not interested in helping out the needs of the customer. Other HomeGoods that I have been to we're happy to help us check out

Oh, the kicker? It's when the cashier asked me, "Do you speak English?". As in, "You dumb Asian, did you not know the store closes at 8 pm? Didn't you hear all the announcements?".

To add to the experience, as I was walking out the store, Ms. Pruitt and her associate snickered and never did apologize. No apology that is until I called her the next day asking for her district manager's phone number (Michael Robinson). I didn't accept her cheap apology.

I'm not sure if I'll still shop here if there is a manager like...

I walked into the store about 9:00 p.m. the store hours is supposed to be 9:00 to 10:00 p.m. so the recording says I walked in the store there was vacuum cleaner right as I walked in definitely I hazard as I look to the side the two girls were just chatting at the cash registers I could have tripped Tara said that the store was closing and that that's the time and they're cleaning up and they don't have a manager I mentioned it to the other girl she was kinder Tara was condescending like the store but the night crew are always not in a good mood all I wanted to do was release some of my tension look around the store to see if there was anything that I would like to purchase don't get me wrong I love the store but lately some of the people...

HomeGoods has been our one-stop-shop for seasonal bargains for over 20 years. The selection is amazing every season and the prices can't be beat! If you want quality home goods at deep discounts, this is the place to be!

Update, December, 2024

Martha Flores (cashier) was very helpful and we always love shopping this location. This time, though, there were two associates who were walking around the store talking to each other. They bumped into my wife and almost knocked her over. No apology, no acknowledgement, not even an, “Excuse me.” I can’t fault the store for this but let’s just say that some of their employees are clueless and...