Nordstrom Rack — Local services in Palm Desert

Have to share my experience as the public needs to know, I purchased a dress to be delivered to my house from Nordstrom regular store. Before purchasing, I asked if I could return it to the Nordstrom rack in town centre. They informed me that I could with no problems. Needed to return it as it was too small so I went to the rack and it was a "no". My situation was that I had to catch a plane same day and very unsympathetically the manager just refused. Called Nordstrom to ask them why they okayed it in the first place and they said that it was because it was third party purchase and that they were mistaken. They also said that if I talked to the manager at the rack, they should make an exemption because of my situation but they did not!!! I have to say that I have experienced bad customer service in this store a few times. They are just very unsympathetic and uncaring for their clients. The manager rudely and firmly in front of other clients refused to hear or understand my situation. I was so embarrassed, that I just walked out with my item. Because we do not have a regular Nordstrom here in the Coachella valley, I advise to not order online for delivery thinking that you can return it to the rack. Too many problems and...

It's been many years since I shopped Nordstrom Rack, but since I was in this shopping center for other needs I decided to check it out. I was immediately put off by the grungy look of the store, which is in sharp contrast to the Nordstrom Racks I've been in. Perhaps all the stores are like this now, but I found the concrete floors and industrial look to be in opposition of the Nordstrom brand of higher end quality. The garment collections were wide ranging for brands, which is a plus. I found the jewelry department to be lacking, with loads of $20 cheap watches and junk jewelry that is not what I'm used to finding in Nordstroms. As I approached the beauty department I was immediately struck with an off-putting smell, along the lines of stinky feet. That was enough for me - out the...

This Nordstrom Rack location can have challenging parking. Just next door is a Whole Foods Market and between them and Nordstrom Rack, you find yourself steering around several other cars and people to find a spot to park. Selection at the store is good. I do like the mens shoe department at this location. Has a great selection. The store does seem clean appearing. Customer service is acceptable. If you do find yourself needing a floor assistant, look for the younger assistants who tend to gather socially in the store. They will help if you ask but they will not offer assistance, which I prefer. I like the music played at this location and it is not too loud as other stores. There are plenty of fitting rooms at...