I came into the Stanford shopping center location a week ago hoping to sample some of the scents as I was looking to acquire one for myself. I had a rare free afternoon and hoped to find what I liked and walk home with something. However, I had quite a poor experience. First all the testing bottles were empty...every single one. I stood at the Creed boutique counter hopping for someone to help me, but no one did. Eventually, I sought someone out and thought I was about to be helped, but just as the sales associate was walking over to me something else caught her attention and she walked away. Disappointed and empty handed, I left the store. I still hope to acquire Creed fragrance but am not sure when I will have another opportunity to visit the store as my afternoons are rarely free. As a result I contacted customer support. I was in contact with several support team members and online stylists. None were able to help. Finally, a support supervisor got into contact with me, confirmed the stores name "BLOOMINGDALE'S STANFORD" and told me this issue would be sent to the store as the online store contacting site was not working. Days passed and still no response so I reached out to support and was in contact with another support supervisor. He said this issue would be sent again to this location and escalated. I was told I would hear back in a couple days. A week passed and nothing. I reached out again and for the final time was told this issue would be escalated to the store and I should hear back in 48-72 hours. It has been past this deadline and I have not heard back. This treatment from Bloomgindale's Stanford is unbelievable and unacceptable.