Gleim the Jeweler — Local services in Palo Alto

TLDR: Do not have your jewelry handled here they are careless. I brought my grandmother’s wedding ring here for resizing, making sure to save an engraving on the inside. They measured me (5.5), resized the ring, saved the engraving, but made the ring too small (5.25). They then resized again and it was again too small (5.25). In the process of the second resizing, they ruined the engraving. I am now waiting for my third resizing on the ring. I asked for the sizing to be complementary since I have now driven over 3 hours back and forth due to all of their mistakes; they said they cannot guarantee that. I paid $175 to have my ring ruined.

Full story: I took my grandmother’s ring that was passed down to me here for resizing. It had an engraving on the inside. They measured me at a 5.5 and said they would do their best to keep the engraving. I was called a few days later and told I could pick the ring up. When I went for pickup, it was too small. They had managed to save the engraving, but had sized it wrong at 5.25. They apologized and kept the ring to resize. I was told it would be done by Tuesday (3 days from the failed pickup). I was called Wednesday to come in to get the re-resized ring. I went in today, it was still too small. We remeasured my finger - it was still a 5.5. We re measured the ring, it was still a 5.25. At first the staff thought the ring was not modified since I left and I should not have been called. They assured me they would finish the ring today. I live 40 minutes away and will need to pick up a ring for a resizing 3 times. I said that this has been a terrible experience and the sizing should be complimentary at this point - they could not speak to that and said I would get ‘a discount’. To be fair, the salesman helping me was clearly upset about what had happened. I called back on my drive home to make sure that in their rush to quickly resize the ring they don’t lose the note about the engraving. When I mentioned that, the salesman said there was no engraving. He looked under a microscope, and it isn’t there. So not only did they ruin an heirloom, their jeweler resized the ring to a wrong size, 5.25, twice. They offered to re-engrave the ring free of charge, but they will not be able to complete it for the event I am wearing it to; they need to send it out. I told them that a redone engraving is not the same as the engraving my grandparents did together. Obviously I will take the free engraving but this many mistakes on such a simple thing is unfathomable and...

I wanted to take a moment to share my exceptional experience working with Vittoria d'Aste-Surcouf at Gleim Jewelers. From our very first consultation, I knew I had found someone truly special to help create the perfect engagement ring. What sets Vittoria apart is her remarkable combination of artistic vision and genuine compassion. She listened intently to my ideas and preferences, then transformed them into a design more beautiful than I could have imagined. The ring she created isn't just jewelry—it's a one-of-a-kind masterpiece that perfectly captures our relationship. Throughout the process, Vittoria demonstrated incredible patience. She never rushed me, taking time to explain different options and ensuring I felt comfortable with every decision. Her creativity shines through in her designs, balancing timeless elegance with unique personal touches. I especially appreciated Vittoria's transparency and respect for my budget. She worked diligently to maximize value without compromising quality, helping me understand where to invest for maximum impact. Her expertise in this area was invaluable. Even after completing my engagement ring, Vittoria's generosity continued to amaze me. She offered to design our wedding jewelry, and though timing didn't ultimately work out, this gesture speaks volumes about her dedication to clients. If you're looking for someone who will pour their heart into creating something truly meaningful and special, I cannot recommend Vittoria d'Aste-Surcouf highly enough. Her combination of exceptional talent, genuine kindness, and unwavering dedication makes the custom jewelry experience...

What an amazing place!!!! The range in items is almost as fantastic as the knowledgeable team member helping to find the perfect jewelry opportunity to take home. Meeting the associate Cynthia Wu made my week! I went in for two gifts for my MIL to be and Mom. My budget was strict and Cynthia was beyond gracious with her knowledge of the jewelry the Gleim Palo Alto store had to assist me in both finding the most exquisite Tiffany pieces to take home within the fiscal framework I required!! I am so touched by the time spent making my visit there more special by cleaning and gift wrapping the jewelry, and the attention to detail down to the asking of which color of bow I would like was awesome:) this may have been a small purchase to some but to me it means everything to show care on to each moment on an individual, personal level that is filled with the same respect and justice to the largest and most generous, expensive gift to be had. Cynthia at the Gleim Jewelery store in Palo Alto very much had this influence on me. I hope if you find this review, you know you going to have a better day if you include a visit to this exquisite and historical place. The jewelry is priceless with such an invaluable team working there! I also learned a lot about Palo Alto history and fun facts about the jewelry industry. It was so great and for some reason feels like the fastest visit to a store ever. I went to four jewelers in Stanford Shopping Mall before going to Gleim’s because no one before this store listened carefully to me until I spoke to Cynthia and had my day turn...