Happy Feet Foot Spa — Attraction in Palo Alto

If I could give a zero or negative rating I would. The Spa manager was VERY dishonest. I purchased 4 Groupon vouchers for Happy feet foot spa. Today when I tried to make another appointment for the 2nd time just to use up my remaining Groupon vouchers, they refused to make an appointment for me and said I could not use my Groupon vouchers for another session. But it was not anywhere indicated on the Groupon purchase site that I could not purchase more than 1 session when I made my purchases earlier. This business owner is SO unethical, please do not use them. The place is pretty much empty on a weekend date when I went there for my first appointment, and I should have known better. They kept harassing me to add on additional services that I was not asking. Avoid this place at all cost, the massage is subpar as well.

Not really sure what fine print the response below was talking about. One the phone, she could not really explain or point me to the webpage this so called "fine print" that she talked about below. Please attach a picture about this fine pint in the response. In addition, once she could not explain herself away, she said my boyfriend posted this Groupon and please contact them directly. How irresponsible! I have reported this business to the "Better business bureau". And saw the site had other customer complained...

It was pretty bad. Wouldn't recommend except as a prank. I would have included pictures except that I was in a rush to leave.

Atmosphere: there aren't any private rooms. Just a curtain. Twice during my 45 minute massage, someone came in and you could hear the whole conversation. The area also isn't clean. I made the mistake of opening my eyes while on the table and they probably hadn't vacuumed in a few weeks.

Staff: they're definitely mandarin chinese speakers primarily. I heard the front desk person call a translator twice because she couldn't understand the customer. This would fine except that they don't know what softer means.

Massage: The guy I had started well, but it quickly became apparent that he was clumsy and inexperienced. He actually pinched my shoulder at one point, pressed hard on my spine and on the bones in my neck, and used hot stones when that wasn't advertised in the "Back Massage" which burned my skin (not 2nd degree but it hurt and made the experience worse)

I mean on the brighter...

I was feeling some tension in my shoulders, so I knew a massage was in order. I asked for a 30 minute full body massage focusing on my shoulders and they delivered! I'm used to keeping my clothes on for Asian massages, so I was surprised when she asked me to uncloth (with a courtesy blanket). She let me keep my underwear on, but everything else had to go- haha! However she didn't make me feel uncomfortable at all and I was placed in a privately sectioned off space.

Throughout the massage, she asked multiple times if I felt comfortable and was willing to adjust when I couldn't tolerate her strong hands (which Asian massages are known for). After a general pass, my back was massaged with lotion, wiped down with a warm towel, and then hot rocks were swiped over my back. She constantly asked if I felt comfortable with every new experience.

The 30 minutes flew by and if I wasn't on a time crunch, I would have opted for an hour long massage. I'd come back again if I wasn't from...