Nordstrom

On October 29th. I bought 1180 dollars of YSL skincare from Nordstrom Stanford shopping center, total 8 pieces. The sales associate gave me 9 sets of small samples and three lips Stain as gift. The next day, I changed my mind and returned the the purchase without even unwrapping the skincare package. She added me on the Chinese Facebook thing called WeChat. I deleted her on my Wechat due to my personal preference. Somehow She found my personal information and posted my personal Wechat profile online to public and accused me liar and a cheater. I didn’t return the YSL samples, those are gifts for customer to try to see if they like it. She posted my picture on major American Chinese online discuss groups to tell everyone to be cautious because I tricked her for free samples. She said Chinese people are so cheap, she is ashamed of me as a Chinese customer. However I am an US citizen. As a customer, I have the right to return the merchandise under the company policy. As a sales associate representing the company. She has no right to breach my privacy and make stuff up online.

I was accused as "cheap","shameful”, "Chinese garbage”, so many hateful and racist words by her online. And there are hundreds of people followed her to say hateful things based on her "made-up" stories to attack me. I cried many times that day. Can you image how I feel when the store associate posted your picture online and you are being accused as thief and lair just because you bought something and returned it the next day?