The Appliance Center — Attraction in Panama City

My wife and I were in the market for a new washer and dryer, diligently exploring various retailers in town to find the best value. We ultimately came across Appliance Center and spoke with Mark, the owner’s son. He was efficient in discussing pricing and assisted us in measuring the designated space over the phone. The transaction seemed seamless, and we scheduled our delivery for the following Friday with high expectations.

However, what should have been a straightforward delivery and installation quickly devolved into an unprofessional and exasperating ordeal. The two delivery personnel, William and Tyler, were wholly unequipped to execute the service competently. Tyler appeared to believe his sole responsibility was to transport the unit, after which he promptly disengaged from the process. Meanwhile, William, though seemingly well-intentioned, lacked both confidence and the requisite knowledge to complete the installation independently. He continuously sought my guidance, appearing uncertain about even the most fundamental aspects of the setup.

To my astonishment, I found myself actively assisting in the installation, physically positioning the unit because Tyler had evidently deemed his work complete. This disruption was especially infuriating as I work remotely, and instead of focusing on my professional obligations, I was forced to compensate for their inadequacies. It is utterly unacceptable that a paid installation service would require the customer’s direct involvement.

Frustrated by the experience, I immediately reached out to Mark in an attempt to address these concerns. However, I was only able to leave a message and never received a call back. It has now been five days, and the lack of any response has solidified my perception of the company’s disregard for customer satisfaction. A simple phone call could have gone a long way in resolving this matter, yet the silence speaks volumes about their commitment—or lack thereof—to their clientele.

While William may benefit from extensive retraining, the true failure lies in the company’s disorganization and lack of professionalism. A proper two-person team should handle installations effortlessly, leaving the customer with a fully functional appliance and peace of mind. Unfortunately, this was not my experience.

For those seeking a seamless and professional purchasing process, I strongly urge you to consider alternative retailers. Appliance Center’s inefficiency and complete lack of accountability make it unworthy of...

If I could post negative stars I would!!! This place is RIDICULOUS!!!! Me and my boyfriend bought a Kenmore elite washer and dryer set from here about 2 months ago. After getting home and repainting the set due to scratches and appearance flaws we hook them up to find out that the washer needed the drum to be balanced out, so then we call them to tell them about the problem and they told us due to us living so far away they could only meet half way which was fine for us. We just needed a time range due to the fact that my bf is in the airforce and doesn't get home until 3 or 4 depending on traffic and would have to load up the washer. Well after that they told us that they would call us the next day to give us a time and place to be and Oh my word did we get the run around. The next day we didn't receive the call as said then we spoke to mark and he had us get in contact with the delivery guys. And when we spoke with them we still did not receive the needed information and at the time had errands to run. So on our way to mobile we got the call and turned around and when we got home the guy decided he didn't want to wait and wouldn't answer any calls. And that was around 6 after we waited ALL day. Well by then my boyfriend is pissed and I calm him down and then speak with Mark myself and schedule the pick up. It was picked up a week ago and i asked for it to be returned in good condition due to me spending my time and extra money to fix up, but today when we met to pick up the machine I looked it over to find is WAS NOT taken care of at all!! It has glue all down the side and all the work I put into it was screwed and was all scratched up after I specifically asked for it to be taken care of bc they would expect the same. And not to mention we watched as the glue was coming off and the door would have fell. So glad I didn't take it home!!! I would NEVER recommend...

I have been very upset with the overall lack of customer service from this company. We purchased a home and needed a washer and dryer. I should have read the reviews first. I will never make this mistake again. We walked in and were ignored. I should have walked out. The older sales guy was forced to help us. I should have walked out. We settled on a washer and dryer set, paid and had delivery set up. It was delivered and when the delivery guy took it off the truck i noticed the washer was not in a box but the dryer was. I asked why and he told me “you bought the floor model”. I told him i did not i bought two new items. It gets worse. I called and the sales guy that didn’t want to help us that had to and to top it off, can’t make any decisions and he can’t remember to return your phone call. About 4 to 5 days and that many phone calls and i was told “that’s all we had so we sent the floor model”. So they tried to pull the wool over me but i caught them. Let me add it Had scratches all around three sides. I should have sent it back. My second mistake. I was offered $50 and i finally got a $100 refund of which i had to call back three times to get. None of this has set well with me because my whole point was to “shop small”. Every call i made was never returned. I always had to call back to get anything done. I’ll go to a new Google Review to tell you what happens next. I’m so sorry i didn’t do my homework before i walked in their door. Everyone else in PCB has...