Rainbow Direct Swingsets — Attraction in Parsippany-Troy Hills

AVOID this store. We purchased a very expensive swing set from them and upon installation, the Installers cracked a few of the wood beams. We have been chasing them for literally months to try and get the beams replaced before the winter comes and the snow and ice cause more damage. The Parsippany store is either unresponsive or inconsistent in replying and still have not resolved the issue. They blame the inability to schedule things on the "Contractor" who has to come and do the work. We've even tried going to Rainbow Corporate and they state each store is independently owned and operated, so they only have so much influence at the Corporate level.

From a reputable brand name like Rainbow and for the amount of money these swing sets cost, I expected better customer service. Each party is just passing the buck and the Customer is left frustrated. If I had it to do over, I would go with another swing set company (e.g., Gorilla). BUYER BEWARE if you're going to go with Rainbow.... if you have an issue, it will take a lot of time and effort for things to...

We where beyond happy with service!

We never went into the store although we were recommended by Jeff. He was a great guide he went over my option he helped me decided on a set suited for us based on our little guys size he was a great help in customizing our set Jeff provided great explanations when he did recommend a set set. Play set came in great time and crew that came out to set up were just as Efficient and super fast they were just as patient when deciding on a location for installation.

My experience overall with the purchase 10/10 from start to finish we love our set !

19J Rainbow Castle Pkg with...

Absolutely thrilled with our new swingset! The service was top-notch from start to finish—friendly, professional, and efficient. They answered all our questions and made sure everything was installed safely and securely. The swingset itself is even better than we hoped—sturdy, beautifully made, and full of fun features for the kids. Highly recommend this company if you’re looking for quality products and great...