Costco Wholesale — Attraction in Pearland

Long-Time Member Disappointed by Recent Pearland Costco Experience!

As dedicated Costco members for many years, and frequent shoppers at the Pearland location, we were unfortunately quite disappointed by our experience during a recent visit. While most interactions have been positive, this particular occasion highlighted concerns regarding staff conduct and membership policy clarity. The visit began pleasantly, with a kind gesture from another shopper in the checkout line and an agreeable initial chat with an Assistant Store Manager (ASM) who was assisting. However, the interaction with the cashier significantly soured our experience. Her demeanor and tone struck us as unwelcoming. When I presented my membership card, her instruction to turn it was abrupt.

The primary issue arose during payment. My wife, who is on my executive membership account, intended to pay but did not have her physical card with her. The cashier's reaction to this situation felt, from our perspective, unnecessarily stern, and her manner of speaking made us feel as though we were being treated with suspicion. The ASM intervened and thankfully allowed the transaction, subsequently explaining Costco's policy that the payment card name must match the membership card. While we appreciated his explanation, the cashier continued to assert her position during this discussion.

Our attempt to seek resolution by speaking with customer service, and subsequently the store manager, did not alleviate our concerns. We felt the response lacked the level of customer service we would expect, especially considering our $150 annual executive membership fee.

It appears Costco's policy—requiring the name on the payment method to match the name on the membership card—can cause confusion and lead to uncomfortable situations for members, particularly when a spouse or household member on the same account attempts to pay. This can result in checkout difficulties and, as in our case, a less than satisfactory shopping experience.

We hope Costco considers refining its employee training on customer interaction and explores ways to manage membership policies with greater clarity and flexibility for established household accounts. Our loyalty to Costco has been strong, but this recent visit was disheartening. We will not be shopping here at that location any longer and possibly may cancel my...

Even though this location is only almost 10 years old it looks and feels 15 years older than the nearby Sam's Club which is about 3 years older.

First the positives: The rotisserie chicken is delicious.

They have a HUGE selection of Asian food items and ingredients.

They have cheeses and a handful of other items that I can't find at Sam's.

They support Black owned, women-owned owned and POC owned businesses. This is why I purchased a membership this year.

Ordering from the hot deli is super easy.

You can buy cupcakes in smaller quantities. I think it was a dozen.

No one is trying to sell me services such as electricity or satellite TV.

The pepperoni pizza from the deli is really good.

The negative: It's backwoods trailer park. From the moment you walk in it doesn't feel welcoming. It feels like a really old outdated store on "that" side of town. It's overdue for a remodel.

It's very dimly lit. As a visually impaired person makes reading labels is a strain.

Bakery selections are limited. However, the croissants are huge for a great price.

The prices overall aren't that great. Some run neck and neck with Sam's however with Sam's Scan n Go the extra 2 cents is no big deal.

The selection of fresh fruit and vegetables are expensive and limited. Quite a bit of the stone fruit was bruised and over-ripe.

Broken and damaged product displays. One of the nonfood items that I saw on social media and was interested in purchasing was on display, broken. Other items were also in not the best shape.

They only take Visa.

The selections at the hot deli is extremely limited. Beverage cups are quite small.

Will I shop there again? Maybe. I want to get the most out of my membership and I really...

We went to Costco Pearland today & bought a lot today. Our items on the cart were stacked on top of each other then an employee named JOSH came and asked if we need help to scan. So I said yes, then he started bitching about our stuff on top of each other and how hard it is to scan them when they are like that and many other things I don't understand. Then me and my husband started to place our stuff so the barcode can be easily accessed by that employee Josh and he told my husband, " Do you need my help or no because I will leave if you won't let me do my job?" talking to us like we are little children. I was so caught offguard by the disrespect, I couldn't say anything. We've never been treated like that at Costco before, any location. This JOSH employee is giving Costco a bad name. I know they have to do their checkouts quick to get to ranks but there is such thing as manners and good customer service. After all customers are what makes the business survive. Obviously this JOSH is not happy with his job and shouldn't be around people. I wonder how he would treat other people who are disabled and do not look like him. We are people of diffent walks who come here to shop, so chill out and do your job with respect. This behavior should not be tolerated in a business like Costco. It is a form of customer bullying. To his manager and superior, please deal with this employee appropriately. I will be back as a paying Costco member to shop in your store and I do not want to experience such bullying and rudeness again. I believe no one should. He should go back to his mother and learn manners 101. Costco can do better in hiring employees. People like him should not be hired in...