Planet Fitness — Attraction in Peoria

One star because there’s no way to give a ZERO or NEGATIVE STARS. I moved out of state so I wanted to change my club to where I live. I tried doing it online but it said “To manage your membership, please contact your home club”. Weird, because PF website says you can transfer your home club online 90 days after you’ve been a member at one club. Yet, I couldn’t do it, so I had to call them. They asked me for membership information and address of the new PF location I want to transfer to. Told me it will be done in a week. (Not sure why a few click of buttons on the mouse takes a week). Anyways, I waited for a week, but it wasn’t done. I called again, and they asked me for all of the information again. Again, I was told it will be done in a week. It’s now been three weeks. I called one more time, and now this other guy tells me I can’t move clubs over the phone and I had to be there in person because I need to “sign”. I asked him if I could cancel the membership since I have moved to a different state, and he said the same thing about having to be there in person to cancel as well. They want me to keep paying for something that I absolutely cannot use. I can neither move clubs, nor cancel my membership. Only option I have now is to remove my card information from the app and never look back at Planet Fitness.

TL;DR: TERRIBLE PROFESSIONALISM AND CUSTOMER SERVICE. DO NOT WASTE YOUR TIME...

So this location is involved in sex trafficking possibly of adults and minors based on my experience and observation according to Homeland Security’s signs to watch for. Visit DHS’s social media to become aware. I would not do business with this franchise.

It started out as a good gym but since I made a complaint at the HyVee next door, now I’m getting staff slamming doors near where I’am while rapping gangster lyrics, just about every machine I use, some white guy wants to know when I’m done with it.

I was already being harassed by a white security guard in the parking lot in front of this location.

Coincidence that this sudden change happened after I reported a fraudulent transaction from HyVee on my bank account from one of the cashier’s? Not at all. Let’s see if Planet Fitness Corporate knows about this.

If you’re a civil rights lawyer please reach out to me thanks.

Update** So If they were really "concerned" about this review, why did't I get a response? I got a call from the Naperville location instead. Who told me to contact corporate knowing that you can't because each location is...

I was a member of this place for long time, my work schedule changed and the location as well , so I stop coming to they gym due to not having enough time, still getting charged for not coming, which was not a big deal, until I decided to come back, when I brought my guess , the usually was coming with me, they asked for a ID , to me was weird because he is not even 16, doesn’t not even have a school id, they have never ask for an ID before , after that one day we came again, one the managers told my son that he cannot be there because he was not the account holder, I understand that , but how things got handled was very rude , and embarrassing like he was stealing something, I cancel my membership, and make one open a new account for my son , and I’m not sure when is due date since for this month of may I got charged twice and also not been there since that incident, because they make my son feel very embarrassed by the way of how the manager approached to him , if a was ZERO start I’ll...