Operation Jump LLC — Attraction in Pflugerville

COST = 3 stars, although YOU GET WHAT YOU PAY FOR COMMUNICATION / CUSTOMER SERVICE = 1

Double-barrel Margarita machine reserved for June 28, 9am-6pm, to be delivered the morning of 6/28.

COMMUNICATION HISTORY/ISSUES: Received a text (from 737-383-xxxx) on Tuesday, 6/24, reminding me of the machine rental. At this time, I asked if payment needed to be made before drop off, or at time of drop off. The response I received was that I was set up on 'auto pay' and my card was set to be charged Thursday, 6/26.

I received receipt of payment on WEDNESDAY night (the day before payment was scheduled), so I then confirmed that my card was in fact charged on Wednesday, rather than Thursday. During that same text thread, I received confirmation that the machine would be delivered Saturday morning, 6/28 (as initially scheduled).

On THURSDAY, 6/26 afternoon, I received an email with a link to REMIT PAYMENT (however payment had been received the day before).

Wednesday, 6/25, I received a text asking if the machine could be delivered Friday, rather than Saturday, to which I said was fine.

On Friday, 6/27, at 6:02pm, (after the machine had already been delivered and set up), I received a text 'reminding me' of the scheduled delivery for Saturday, 6/28.

Thursday, 6/26 at 11:30am received text that said: "Hey Amy, we are looking to arrive around 10-12 tomorrow to get you all set up" (text received from: 512-987-xxxx) - this message suggested (and it was never communicated differently) that the machine was to be 'set up' and ready for use. There was no 'instruction or tutorial' on how to operate the machine, nor was it every communicated that the temperature would need to be adjusted. Additionally, there would have been NO REASON  to think than adjustment was needed, as HALF of the machine was working properly - the issue was only with one half of the machine. One side of the machine chilled, but never froze, and would stop rotating after 10 minutes , while the side that WAS WORKING PROPERLY never stopped rotating, and once frozen, remained so for the duration of the event. It was not until after the machine had been picked up, via text, that someone said the temperature could have needed adjusting.

To expect customers to manipulate EXPENSIVE machines and run the possibility of doing damage (and being charged for the damage) is absurd.

DROP OFF/PICK UP AND MACHINE ISSUES: Machine was set up Friday mid-morning, however one of the lids was not included so someone was to bring the lid at some point on Friday. At no point during the drop off and set up of machine, did anyone give instructions on how to operate the machine - it was simply communicated that 'everything is set up and ready to go'.

Friday, 6/27 at 7:46pm received text "I'm with Centex I'm in route to deliver the top of your margarita machine. ETA 8:10am (text received from: 512-201-xxxx)

Saturday, 6/28 at 1:00pm text that included video of right side of machine not working was sent to the last number that we received a text from (512-201-xxxx)

Saturday evening, 2 employees showed up at 7:10pm to pick up the machine - we reported the issue to them as well, and their response was "I'm not surprised but if you contact the office, they'll be able to provide some sort of compensation"

When asked for some type of compensation (I did not ask for a full refund, but rather 50% since one of the two sides did work properly, so the issue was with HALF of the machine), the response I received was: "we started the margarita machine up today (Monday) and everything worked as it should..... We are disappointed that your experience wasn't great but we cant issue any credit since the machine works as it should..." RED FLAGS: 1.TONS of miscommunication text messages received from MULTIPLE / different numbers - no idea what number was the 'right' number to be using Reserved / Paid for machine = "Operation Jump" ; 'Centex" = Delivered the machine Based on the response from the 2 who picked up machine, this appears to be a...

We scheduled a bounce house on a Saturday for my twins birthday but Texas weather was "claiming" there was gonna be crazy weather! So last minute I asked them if we could reschedule for Sunday and they didn't even hesitate to get it done! Very professional and efficient. As a military veteran myself, always great to have a veteran owned company in my house! And couldn't have been happier with it!! All the kiddos had a great time and an even better evening cause they all fell asleep effortlessly! Haha! Looking forward to using and recommending Operation Jump to anyone and everyone! Great family owned company with great customer service and good ole hospitality which is rare to find these days. So if you're looking for quality & competitive prices Operation Jump is your company. I think it's wonderful they have add on options as well, as a party planning person myself it's always great to add on a quick margarita machine for the adults or cotton candy machine for the kiddos!! Looking forward to using their services again in the near future, that water slide looks tempting!! Thank y'all so much for everything, couldn't of asked for a better addition to our party! Everyone young and old were satisfied, yes I even went down the...

I started to book with another company on google. But thought better if it and checked out their reviews. So glad I did. I found operation jump on yelp with plenty of favorable reviews. The booking process was simple, online and when I hit a snag. A quick phone call answered my question. From there I had to call and change the scheduled time 3 times and each time they did it gracefully and without any fan fair. The unit arrived on time, was in great shape, and was the highlight of our 4 year olds birthday party. My husband wants to rent them all the time now. Like next Tuesday ;) we’ve had trouble growing grass in our yard to pick up was a muddy mess. The guys struggled a bit getting it rolled up but took it in stride and explained they see all types of disarray when their retrieve units. What we thought was extra mess and possibly chargeable offense was a daily thing for these guys. All in all our experience was outstanding. Not only would I rent from them again; I plan to recommend them to friends and post about them on our elementary and neighborhood...