Banner - University Medicine Women's Institute | Phoenix, AZ | 12th St. — Attraction in Phoenix

I changed to this clinic because I wanted to have VBAC support.. in my initial appointment I wanted to make sure they were VBAC supportive and not VBAC tolerant.. by the end of my pregnancy it was clear these docs are VBAC tolerant not VBAC SUPPORTIVE.. which if anyone is looking for VBACs you want the support.. during L&D there was only one dr.; Dr. Smith (the blondish haired one) that actually gave me true support but she was sadly not able to be the delivering doctor.. it was actually the dark haired dr smith that was. Although I have no complaints about her either. Upon my admittance into L&D wing a doctor Shane I believe her name was literally said to me “if you aren’t going to take measures to progress your labor we will give this room to someone who will” because I mentioned I didn’t want to automatically start a foley bulb and pictocin since my water had broken…. Completely baffling to my husband and myself I actually may file a formal complaint about this comment..

In the clinic I have been forgotten in the lobby for 1h+ on more than one occasion.. I was also forgotten on the NST monitor for over an hour despite calling the front desk every 20 minutes. The MAs are sweethearts and understaffed so I don’t hold it against them at all. My last two postpartum appointments were my last straw.. I went in and told the doctor I gained 10-15 pounds in since having my baby.. I figured it was my PCOS.. she told me to come back in a month to check my bloodwork because I was only 6 week PP and it was far too soon. I went back after another couple weeks and was 10 min late to my appointment but you are allowed 15 as a grace period. (Considering how long it takes to park and get upstairs from the parking lot was why I was 10 min late) .. the lady behind the desk called me up right away and said she’d check me in…. She waited 6 minutes to check me in. The MA called me up and said I’d have to reschedule.. I was upset because like I’ve said they’ve forgotten me for hours on multiple occasions. She asked why I was even having the appointment I told her at my 6 week visit the doc told me to come back to get blood work for my PCOS and weight gain. She said that wasn’t noted anywhere in my notes. GREAT. By this visit I was 20lbs higher from when I gave birth. They decided that was a lot and wanted to speak with me.. the doctor heard me talk about my PCOS Symptoms and PP symptoms then they refused checking my blood/insulin at all. She said I was “only 6lbs heavier” than my last appt… RIGHT!! NOW AT 20 LBS UP IN LESS THAN 2 MONTHS!! She spent the next several minutes talking to me about going to see a primary care doctor and why she even has a primary care doctor herself…. PCOS is not for a primary care doctor sweetheart. I went back to AZ gynecology consultants and wasn’t even there a full 5 minutes.. they heard my symptoms one minute and were taking my blood the next.. they were shocked when I told them what happened at banner and they didn’t understand it either.

Not to mention the postpartum wing in Banner University sucks and needs to be upgraded.. there was just a rinky dinky chair for my husband to sit in. I made him go home each night to sleep instead of sticking around to help me because there’s literally no where for him to sleep.. the patient service assistant Olga is rude as hell and her perfume is way too strong. Her tone and demeanor made me feel so uncomfortable after about 2 days of trying to get a baby out she was not someone I wanted around me. Olga if you ever read this please find a new profession or department because the postpartum wing is not for you. However the L&D nurses were amazing as well as the Postpartum nurses..

I’d also like to say that the MAs from the banner womens clinic are sweethearts and there’s one in particular I plan to thank in person and at that point I will finally remember her name and update this review. I hope anyone who reads this finds it helpful. My husband and I agree we will not be back for additional pregnancies nor for delivery...

At 30 weeks pregnant I am not confident in the care that I’ve received from the university of women’s this pregnancy. I called in November after a positive pregnancy test they didn’t get me in until January hence starting my prenatal care very late. They do not let you know that they are a resident learning facility with only 1 obgyn doctor and if you don’t start your prenatal care with her basically a variety of residents will administer your prenatal care and your baby. That was the first red flag, the second was after my first appointment they put in a request for labs in which i waited to be seen by a phlebotomist but was told they were out at lunch as a mom I couldn’t wait around so I said I’d get them done at my next appointment. When my next appointment came I waited to get my first trimester labs done but was told I wasn’t on the labs list that day. Long story short I didn’t get my first trimester labs done until the end of my 2nd trimester. 3rd red flag they didn’t do my nipt ultrasound at 14weeks like usual I had to ask at my 18 week appointment when they were going to give it to me why do I have to ask the professionals when they are going to do something that’s supposed to be standard? They did my nipt and anatomy screening at 19 weeks. My anemia has been a problem my entire life i continued to tell them that I don’t know why when they had my medical records. They waited until my hemoglobin reached an all time low of 6.3 to give me a blood transfusion at 28 weeks pregnant. I have asked on several occasions to be screened for preeclampsia which they have declined to do so saying “I don’t have a history of it in my chart” I have said on multiple visits preeclampsia can occur at any point during pregnancy, labor and after birth no matter if you have a history or not. I have also called and emailed on numerous occasions inquiring about my next ultrasound since I am now 30 weeks pregnant and haven’t seen my baby since my anatomy scan. I was giving a call by a doctor I’ve never seen before Evan Austin. Telling me I won’t get another scan until before labor to see where baby is positioned. That’s the most ridiculous thing I’ve ever heard and I have 3 kids at home I’ve always at least gotten 1 to 2 standard ultrasounds in my 3rd trimester with previous pregnancies. I have advocated that I’m concerned for me and my babies health and this same doctor Austin who I’ve never seen before keeps dismissing my concerns leaving me uncomfortable with continuing my prenatal care with them. Not to mention after my blood transfusions on the 27th I was told I needed an immediate follow up appointment with my doctors office to start iv infusions. These people didn’t contact me until today June 3rd in which I didn’t answer because I’m transferring my care this late in my pregnancy that’s how uncomfortable I am with these people delivering my child. The care you receive during your pregnancy will literally determine whether you die or not during childbirth and this facility does not care about me...

I really regret using them for this last pregnancy. It's always a different doctor and they will contradict each other. They have told me not to worry and still come in for my appointment after my car broke down( I needed to see a doctor badly.).. they knew I would be 15 minutes late and reassured me. I knew I needed to see the doctor and found a way to get myself the rest of the way there but they TURNED ME AWAY after everything I went through to get there because I was 20 minutes late. I was speechless. They are constantly putting incorrect information in my file and telling me things that don't end up being the case. It's been so stressful! Yesterday, they were going through different days and times I could schedule my next appointment ( I'm suppose to see the doctor once a week now that I am due to deliver) but had decided I needed to visit OB triage first and instructed me to call back when I was done. I was just released from triage and called to schedule but the woman only gave me one option...which was for 3pm on Thursday. That's only 15 minutes before I would have to get my son from school.. on the other side of town while borrowing someone's car. I told her the situation with rhat day And so she told me I would jave to wait until January 25th! Thats long after my daughter will be born! Because I listened to them..by waiting to schedule until I was out of triage.. I won't be seeing any doctor until after she is born. What happened to all the appointment options just the day before??? Why am I not following up with a doctor BEFORE I deliver???? To top it off, I have no idea who is going to be delivering my baby but I DO NOT FEEL COMFORTABLE WITH THIS PLACE. I switched to this clinic because I heard they were knowledgeable with higher risk pregnancy but I was sadly mistaken and I'm so ashamed I kept holding out, hoping things would get better. My child deserves better and I deserve better. I urge first time and older moms to please go somewhere else! I wish I had any other options right now. I want to have my baby somewhere rhat I can feel safe. This breaks my heart and I feel totally and completely helpless...