Banner Health — Local services in Phoenix

My father was admitted to ER via ambulance where he was immediately attended to. Over the course of his stay he was transferred to ICU and Progressive care, where everyone was attentive & informative, especially the doctors, who explained the situation, showed scan results, expressed empathy & patiently answered questions we asked, regardless of how busy they were. He was lastly transferred to the Rehabilitation Building. Why the one star? IF WE COULD GIVE ZERO STARS WE WOULD... FOR THE REHAB BUILDING!!! Since admission to rehab my father kept saying he felt like “they’re just milking my insurance by keeping me here”...because he’d significantly improved ...& I kept trying to trust that they were doing their job...BOY WAS I WRONG!!!! Firstly, Dr. Thakur is completely robotic, speaks in monotone & only goes over the basic bare minimum information...ABSOLUTELY NO BEDSIDE MANNER...NONE.....WE had to ask questions and STILL didn’t get proper information. A doctor should be confident & informative when addressing a patient... yet you can tell it’s as if he just wants to leave the room as soon as he walks in...AND he didn’t even INTRODUCE himself until THREE DAYS after my father was admitted!! We were told by staff he would undergo 3 forms of therapy, lasting 1 hour each, spread over the course of the day, not all at once. Yesterday they brought him to therapy from 8 AM - 11 AM STRAIGHT...no breaks, different topics, working physical and mental abilities...which was completely against what we were told!!!! He was so exhausted by noon that it broke my heart. I bit my tongue inquiring about it, thinking since he was doing so well they were just speeding things up to get an earlier release date....but no...they just have SEVERE LACK OF COMMUNICATION!!! When I asked the doctor the results of his ECHO... (which was taken over 5 days ago)...THEY WEREN’T EVEN AWARE HE’D HAD ONE!!!! They had him on carb control and sodium control BUT SERVED HIM A SLICE OF CAKE AS A DIABETIC...which caused his blood sugar to spike immediately after!!! Even the “diabetes education” received was a crash course. Nothing is personal. He was transferred to Rehab on a Fri, and because he was doing so well was told potential release Weds-Sat. Over the weekend he received NO THERAPY ON A SUNDAY because we were told THEY ONLY DO THERAPY ONE DAY OVER THE WEEKEND. ???? What??? So he just sat there for a day doing nothing. We asked about updates & was told the doctors meet on Tues to discuss all patients & we’d have more information then. When Tues came, I inquired about an update & I was told ohhh that HIS specific doctor meets on WEDS...so we had to wait ANOTHER day to just get a basic question answered about a potential release date...then come to find out the doctor DID meet on Tuesday, & the nurse that told us they met on Weds ACTUALLY ATTENDED THE TUESDAY MEETING!!! Why were we lied to??? Why was nothing done on a Sunday??? I was starting to see what my father felt...milking the insurance...another overnight stay... more medicines administered...that all adds up!!! It became ridiculous just ABSOLUTELY UNACCEPTABLE...if you ask something someone says one thing...come to find it was completely the wrong information & was the exact opposite...we didn’t know WHAT TO BELIEVE ANYMORE...to the point where my father said he was uncomfortable and MYSELF AND MULTIPLE FAMILY MEMBERS THAT VISITED HIM DIDN’T KNOW WHAT TO BELIEVE...when I expressed everything I learned to the family & they stated they’d had reservations too...we flat left “against medical advice”....BUT WHAT ADVICE WAS THERE?!?! We’re going to another facility that can perform basic human communication, for starters. COMPLETELY UNACCEPTABLE FOR A HOSPITAL SETTING!!! A patient chart is legal record...why was there no documentation of his ECHO??? We were told “if there were negative results we would go over that”..what?! EVEN THE NURSES AGREED THAT WE WERE MAKING THE RIGHT DECISION BY LEAVING!!! That says it all. RUN...

Horrible experience!! I Was seeking TX for a traumatic and debilitating skin condition. When lab results yielded no answers Dr. Rabulinski wrote me off as a hysterical woman needing mental help. I was even blamed for causing visible skin lesions and scars. I felt like it was 1952 and the men in white coats were going to quietly put me away somewhere. After visiting HONOR HEALTH ER I was referred to a Dermatologist who took me seriously. After a skin biopsy an RX for subcutaneous infection, I am happy to report I am well on my way to good health. I will never seek TX @Banner again and would highly recommend all women seek out other options if they wish to be treated...

What a horrible hospital system all around. I fear for future generations if this is what's being offered. Horrible attitudes, failed diagnostics, I was cussed at by a Dr because I wanted to know more about my emergency situation. This whole runtrough with Banner has been absolutely horrible, as well as disgusting if this is the care people in Arizona are supposed to just accept. If you can even call it care. If you respect the medical field and want to actually receive care, I urge you to stay away from Banner hospitals and...