Paws with Claws Pet Spa & Resort — Attraction in Phoenix

Zero Stars. On 9/2/23 our precious Bentley (Frenchie) endured traumatic negligence in the hands of business owner Vlada and her staff. Vlada made the decision to allow Bentley to be in distress for 58 minutes before her staff called me to say that "Bentley was having labored breathing, his tongue is turning purple and he was having trouble standing." When I arrived to pick up Bentley (6 minutes from receiving call) Bentley was handed to me in my arms limp! This grooming appointment landed Bentley in the Vet Emergency resulting in surgery. I contacted Vlada via phone call to find out what happened & what they did to Bentley, this is when I learned from Vlada that "she & her staff person pocked around Bentley's throat 4 to 6 times" when questioned on what qualified them to do that they’re groomers and why wouldn’t you have communicated this to me when your staff called or when I picked him up, she had the audacity to say “if you would have asked for me I would have come out to talk to you." Even after hearing how poorly & unprofessionally she handled this traumatic experience, in good faith I asked this business owner to do right by Bentley by covering his Vet medical bills to which she has been completely unresponsive to our reasonable ask. DO NOT trust your loving fur babies in this callus, neglectful business owners hands. Pet Parents beware... share with other pet owners. Ooh and she billed my son for servicing Bentley as they made the decision to continue to service Bentley while he was in distress; they internally cleaned his anal glands & cut his nails while he was in crisis! Unbelievable……….

Vlada your response yet again shows your lack of integrity as a business owner! You’re out right lying publicly. You NEVER stated to me you administered CPR, I asked you if Bentley was unresponsive when you said “you and your staff pocked around” in Bentley’s throat you said No, so why would you be administering CPR to a dog who isn’t unresponsive? You also state you stopped services yet you billed my son for full services for Bentley. Which is it!? You administered CPR and didn’t call a Vet you called me, you stopped services yet you billed. Zero integrity. DO NOT take your loving pets to this place....

Came to Arizona to see my kids from Idaho. They moved from Scottsdale to Chandler and wanted to see their new house.

Upon arrival we saw that our fur-grand-babies were looking a little rough. Since the move they hadn't found a groomer that was dependable to take care of these precious babies.

I Google searched groomers and started reading reviews. I picked Paws with claws pet spa due to the 5 star reviews!

They were very quick to respond back to my text messages and set up an appointment.

The form to fill out to book the appointments was also user friendly and very quick to fill out.

Upon arrival to their location they were very friendly with the new clients and you could tell the dogs were at ease.

They texted us with pictures to show us that they were done and ready for pick up and when we got there we were not disappointed!

Sasha-Siberian husky got a Siberian blowout and looked gorgeous. Her nails were trimmed down. And our little fawn Chihuahua nails were clipped and she was not nervous or having an anxiety attack. Praise the Lord! We were very happy grandma's! Will for sure be sending our little girls back down there again to get...

We took both of our long-haired German shepherds for an everything grooming. At first we thought they had done a great job. Both pups were well trimmed and smelled good as well. You could tell they were stressed when they got home but that’s not unusual. Then we started noticing our male was dripping blood. I thought it may have been from a nail trimming but we came to the conclusion that they had snipped the end of his private (yes, you read that right) and he was constantly bleeding from it. After a few days, we ended up at the vet and it took almost a week for him to heal up completely. In hindsight, I’m not sure they were equipped to handle two large dogs at once. And be aware that dogs are running loose so if your dog is reactive at all, you will feel uneasy leaving them there. Hate this place didn’t work out, but we can’t risk an injury and a vet visit again. We...