Scales 'N Tails Phoenix West — Attraction in Phoenix

Wish i could give the place zero stars. There are 2 “managers” who work there Dave and Jeremy. Dave is one of the better ppl in the hobby and a very good/helpful worker. On the other end the dude Jeremy is a top class a-hole. Sold me a snake infested with mites/parasites and when we cane back to get some treatment, he wanted to hit us with “we told you abt it, you knew abt it, its not my fault”. well considering he let me hold that very snake a week before buying it that means he is either cool with customers touching parasite-infested or just very very not smart. Then as i proceeded to walk out the store he wanted to talk trash to my gf but be all nice when i came back. And yes everything people say abt there bein dead animals is true. Look at their lizards,frogs, and tarantulas. Jeremy is horrible with customer service. If you guys are certain on going to a Scales n Tails location go to the one on thunderbird. The owner chris there is 100% better than jeremy wishes he could be. Horrible dude who’s animal abusing self wont get any service anymore. Beware he also loves the excuse “ well i dont specialize with these, i...

Every single snake I get from this place is sick or dies. EVERY SINGLE ONE. (I have 19 other reptiles from other stores so I know it’s not my husbandry) When scales n tails gets an animal in that was surrendered or whatever the situation was-they don’t quarantine it. Several times Ive gotten a snake they just got a few days prior. Any reptile owner, including myself, should know that a new reptile should be quarantined for at least 30 days. It’s been two years now, and I constantly see mites on their animals and feeders. Just don’t go here unless you have time to nurse the sickly animal back to health. I’ve seen animals dead inside of the enclosures. There are animals housed together that should be housed ALONE. I’ve even seen animals eating each other. Yes I said eating..

They can keep changing managers, but Nothing‘s gonna change until the quality of the care changes. The sad thing is, the manager they do have doesn’t know didly squat about the animals in the store. You’re better off googling it...

All the reptiles here are starving ! I witnessed 4 turtles eating a baby turtle alive ! That’s how I knew they were hungry! i cant even believe i saw this ! people here are lazy & donr jwep up with their reptiles . The enclosures look like they haven’t been touched in years ! The glass is super dirty you can’t even see the animals inside ! The people here might not be educated enough to know that you don’t put baby tortoises w other type adult turtles .. I can’t believe I witnessed what I did and I regret buying from them in the past . Guy I spoke to him a leaning up against some boxes with his head down looking like he was tired while I was asking questions ....