MAA Legacy — Attraction in Plano

Definitely loved living here. The apartments are well kept and very clean, which is surprising for a 10-15 year old apartment complex. Maintenance staff is friendly and very quick to respond to your needs. Fitness center has most of the equipments needed for people who enjoy endurance/running training. However, not many weights available :-(. Leasing staff, especially Travis and Megan, were very helpful and approachable. Also, I've never had pest issues (no roaches) in my 3rd floor apartment, just baby spiders from time to time.

Cons: -Lots of dog poop on the pond trail. There is a pond in front of Post Legacy, and during the summer, it gets stinky because dogs literally crap everywhere and owners don't clean after their pets. -Parking: street parking becomes very limited after hours, so if you don't have a "reserved parking" in the garage, you'll be forced to park on the roof. It's inconvenient if you have to carry groceries or live across the street from the parking garage. Also, I would avoid parking on the streets because my car suffered a few scratches on the bumper due to incompetent parallel parkers -Pool during the summer: it can become loud as residents BBQ/drink at the pool. Also, the sound echoes and becomes amplified because the pool is right in the middle of the apartment complex -Elevators: very slow, and they were out of order 7 out of 10 times. I didn't mind because I usually enjoy taking the stairs, but a lot of residents complained about it. -Brick pavement/sidewalks around shops of legacy: Post Legacy is located at shops of legacy, and their sidewalks are laid with bricks. Some of these bricks are uneven so don't bother with going for runs outside. I've tripped about 5 times during my time here -Lost packages: the office doesn't monitor packages once received from the delivery man. They don't keep a log. They place the packages in a closet where the residents can come pick it up during business hours. I've lived at this apartment for a year, and lost 3 packages (someone probably walked away with them). I would recommend sending your packages to your work or your parents' house, etc. instead -Crazy, sensitive neighbor: the lady who lived on the 2nd floor (right below me) came up to my apartment a handful of times because my footsteps were too loud. I guess some people don't understand the inconveniences of living in an apartment. It CAN get loud and you'll hear footsteps. That's just part of living in an apartment. Sometimes, she would come up past 10pm (very late) or super early (4am) to address the issue. She told me that she usually sleeps at 7pm and wakes up early for her 5am job. Uhm, not my problem lady. I was literally walking on eggshells in my apartment because she was scary and annoying. Luckily, my lease ended and I moved out.

Overall, Post Legacy is a great place to live. If you're thinking about moving to west plano/Frisco, I'd highly recommend you...

My wife got a new job in the Plano area a couple months back, and we had to move on very short notice. Other apartment complexes either blew us off, or didn't reply to our phone calls or emails. MAA Legacy was the exception. Their communication was prompt and professional, and we had our keys within one week of inquiring about an apartment.

I especially want to give props to Brandon, the leasing agent that worked with us, for immediately giving us a virtual tour through facetime after we inquired about an apartment. He took us through the leasing process from start to end, and answered all our questions efficiently and promptly. He even stayed a few minutes after one day to help us with an issue we had. Brandon, and all the other leasing agents made everything a seamless process, and really reduced the stress of a quick move. This is definitely the best experience I've had with any apartment management.

Maintenance is also prompt and professional. We had a couple minor issues on move in, and they were fixed by maintenance the next day. Our trash disposal broke a month in, and they had a new one in the following evening. Like my experience with the front desk, the maintenance here is also the best I've ever had, they don't nickel and dime you for the small stuff and and scheduling any fixes is a breeze on their portal.

The only slight negative here is that if your sensitive to noise, I'd recommend getting a street facing apartment instead of a pool facing one. Sometimes, especially on the weekends, there's noise and people talking loudly past 12am in the pool area. If your go to bed relatively early and can't fall asleep with people talking outside, I can see this being a problem. However, if your like me and have lived in larger cities, the noise is maybe a little louder than city background noise, and isn't really an issue.

Overall, this apartment complex has been the best I've lived in. Neighbors are friendly, rent is priced competitively, apartment itself is nice....

NO STARS... but that wasn't an option. SAD

HURABLE experience. DO NOT MOVE, there are other apartments near by that would ensure a happy home. DO NOT MOVE IN IF YOU HAVE A DISABLED FAMILY MEMBER, ESPECIALY A CHILD. BUT you can move in if you have DOGS, as long as you pay a high price.

The manager and assistant manager and EVEN regional manger, are irrespirable, inhumane, unaccountable and willing to immediately pull the contract to cover their inability to do what's right. Their misinterpretation of the contract shown their inability to truthfully assist you.

One of my last issues, involved a package. UPS delivered the package to MAAC mailroom, the assistant officer confirmed the package was in the mailroom, BUT a day later the package disappeared. I complained to the office manager, to Regional Leasing Consultant and I copied their answer below.

Don't complain, you're losing your time, there is no interest to resolve issues. Further more, if you don't like it, their attitude is MOVE OUT. There are cameras in their office, conversations are recorded... but there's no willingness to resolve issues, because you have a contract, and that legal document cover their irresponsibility.

Tue, Nov 8, 5:57 PM (13 days ago) Hello, We do apologize your package seems to be misplaced. We have checked for the package here in the office and unfortunately do not have it. I understand you may have reached out to your courier regarding this issue. I would reach out to them again seeing if you are able to escalate the issue. I would personally suggest reaching out to the shipper directly as well to see if there were any issues there. I have attached our policy for packages in the attachments. This is section 12 on page 10 of the lease agreement. If you have any questions regarding this rental agreement feel free to reach back out. Thank you, Mya Ward Regional Leasing Consultant

No phone number, meaning... don't call, you're a LOSER, MAAC is the winner regardless. SAD

DO NOT MOVE...