Play Street Museum - Plano — Attraction in Plano

We had my daughter's 3rd birthday party at PSM Plano yesterday.

My daughter had a wonderful time and so did the rest of the children playing.

However, as a parent that party host made it difficult for me to enjoy the party.

I paid for the DIY because she wanted a Troll party.

Upon arrival the party host did not introduce herself even though I introduced myself. While we were setting up there were several things things that she said and did that made me very upset. I was pulling out the table cloths, And the 1st thing she told me was at the table cloths were not long enough. I had purchased 4 for that reason I just had not had a chance to pull the other 2 out. The only thing that really helps me with was separating the balloons. And that was because there was another younger girl there that was more helpful than the woman who stayed. The party was for a three-year-old so I wanted the snacks to be at eye level for the kids to have a snack and eat as needed. Knowing they needed to stay where the tables were and the parents would have been monitoring that as well. However, when I moved the snacks, her statement to me was "I'm just saying it's not a good place." So I had to move the snacks and the kids really didn't eat anything.

In my opinion when my guest arrived she was not very friendly to them.

When it was time to sing Happy Birthday, she turned the music down but did not help me gather the children. Then she told me that lighter was by the cupcake but did not help start singing the Happy Birthday song. She did not assist in passing out cupcakes. In fact another parent saw I was trying to pass out cupcakes, snacks and drinks and offered to help me.

With 20 minutes left of the party she'd started taking down all of my decorations and cleaning everything up. At the end of the party she told my husband " It's 330 time to pay and leave". The only thing she helped with was moving my guests out.

I did tip, however, I should have tipped the parents who were helping me run the party then the person who was leaning on the counter the whole time.

I am just grateful that my daughter was not impacted by the party host, and that she enjoyed her time.

Again, I understand I did a DIY party, and I didn't need her help. But at that point she needs just not say anything at all and let me do what I wanted if she wasn't going to be kind. Several guests made a comment about her demeanor. The customer service was just...

We have visited this play street before and when given the choice which one he wanted to go to today my 3-year-old chose this one to go to with his 1-year-old sibling. It is very cute, clean and I liked the little extra touches to make it festive for Christmas.The staff member working today though was not the friendliest right from the beginning. There was no acknowledgment of my kids when we got there and she never came out from behind the counter or interacted with any of the other guests that I saw while we were there. Then when we left she inferred that I should withhold the snack from my child because he had thrown a fit when it was time to leave. (She said you get two snacks but you might not want to get one for him because.. and then looked at him. I think she could tell that I was offended because she then tried to be nice and talk to him and ask if he'd had a good time but at that point he was still pouting.) She also didn't know that he was upset because he thought he had a bathroom accident and that was why he was yelling and crying more. Should he throw a fit about leaving? No but he is three and I was handling it. Should she have insinuated herself into parenting my child? No. Very disappointed and not the customer service I'm used...

Update…after they reached out to me and assured me this was not the norm and they would correct the issue by communicating with staff, I did give it another try and we have had wonderful experiences here! I am always willing to extend grace. They were open to the feedback of my experience and made the adjustment. Thank you so much for being a company that values its customers!! Walked in this morning and there were literally 3 kids playing and the young lady asked me if I had a reservation when we walked in. I’ve been to this location several times and had been told a reservation was not necessary. She said she wouldn’t be able to let my son play at that time. There LITERALLY 3 kids playing. We will not be back to this location. My son was so disappointed bc it’s freezing today and I wanted to find somewhere that he could play indoors. Went on the site just to verify what she was saying and there were 19 open reservations spot within the hour open. I sat for a bit to see if there’d be some rush of kiddos and nothing. Poor service. Will...