Texas Health Center for Diagnostics & Surgery Plano — Local services in Plano

I've had three procedures done here because my back doctor is one of the physicians of this "physician owned hospital". The first was a back surgery for a lumbar disc replacement. They precertified me as an in-patient copay cost of $175/night for the hospital cost plus $100/doctor on my procure (three total doctors for this procedure, including the anaesthesiologist). I was there for one night, so I expected my final bill to be around $500. Two months later I received a bill for $5,500. After three weeks of battling the billing department and my doctors office, the CEO of the hospital ended up calling to and wiping my balance clean because they felt they mislead me.

I was going to get an MRI done at this facility because that's where my doctor referred me (again, because they have ownership stake in the hospital). The billing department called to give me my precertification...$700! I had an MRI done two months earlier for me at a difference facility and my bill was $125. THC said it was because they were classified as hospital instead of an imaging center. Needless to say, I got my MRI done elsewhere for $125.

My second procedure was a cortisone injection in September 2015. They precertified me this time for around $700. Seemed high, but ok. When I received the final bill after my $100 copay the day of service, it was $200. However, they tried to charge me for sedation when I never had sedation. It's now February 2016 and they still haven't figured out my correct balance.

The latest debacle was early January 2016 for another cortisone injection. A week before the my procedure, they called to precertify me again, claiming it would be $700. I told them their estimate is wrong, but whatever, I'll deal with it the day of procedure. Day of the procedure and they again try to get me to pay the full $700 precertification amount. I told them I'm not paying that because they've been wrong every time they precertify me, so I'll wait for the final bill after it goes through insurance. I paid the minimum $175 the day of the procedure. Funny thing is that my final bill came after insurance processed the claim. I owed a whopping $68.

Long story short, the billing department on this facility is a joke. They don't know what they're doing and they mislead and try to over charge you for everything. The worst part is they're all rude about it, basically saying sorry, it is what it is. They are the main reason why I'm going to find a new doctor and I will do my best to never go to another physician...

I have been a trusting and faithful patient to the THR Hospital system. This one star is because I feel they give quality care. However, recently I have found their billing, coding, payment processing and dealings with me and my insurance company to be overwhelmingly lacking in integrity, respect, courtesy, accesibility, and transparency. Gone are the days where we can trust our healthcare providers in their use of the insurance for which we pay for each month and provided.(and required by law to buy or be fined) They are obviously wasting money on an employee who gives an estimate for services because that was a TOTAL WASTE of my time and efforts to budget for the service. It would make sense to have an employee who understands the insurance plan to include the whole out of pocket cost including deductable, and maybe have their stuff together to know what something will cost, especially a routine out patient service. And they have coached all the customer service people to add that an "estimate is just that and some charges are not forseeble blablabla about doctors fees." In my efforts to speak to a supervisor from Biling and Patient Experience Coordinating, I ended up in a phone tag game with the Central Business Office because no one was available to speak to me when I returned their calls multiple times. One time at 3 in the after noon the recording said that the office was closed after it just listed the business hours. I just feel disrespected. I feel, as a paying repeat trusting customer, that I am NOT important to them even though they say I am. In the mean time, my insurance denied a portion of the claim because THR did not identify the $600 medications in part of the claim despite requesting that information be provided. So THR added even more to my bill! They did not have an explaination, but "You need to call your insurance company because they did an adjustment." So, I'm sick of being given the run around! Paying customers deserve transparency and accountability! And it is really frustrating to pay so much money and still be having the same symptoms...

I had an open back surgery on Thursday October 3, 2013. Pre op was clean and the nurses, my surgeon and his fellow surgeons, and my anesthesiologist were all great and talked me through every step up to my surgery. I was then admitted to my room and it felt as though I had 1 on 1 with my nurses. I never had to wait more then a couple of minutes for them to respond to my needs. It was anticipated that I would get released sometime the following day or the next. I was unable to get released so even though the whole facility is normally shut down on Sunday's they called in the proper staff to care for me. I was the only patient left there. Unfortunately my body decided to form a blood clot that spanned from my sacrum up to my L1 which resulted in severe compression of my spinal cord resulting in Causa Equina Syndrome, which is considered a medical emergency and requires emergency surgery. This has to be caught within 72 hours or it can cause permanent paralysis. Thankfully the staff caught that Sunday just a few hours before the 72 hour timeframe. They called in a radiologist to perform an emergency MRI. The radiologist saw the clot and called in my surgeon and 3 other fellow surgeons to perform my emergency surgery that day. All of this was done just for me with no hesitations from any of the staff called in to work on a day that the facility was supposed to be shut down. They fixed the cc6 problem and I remained inpatient until the following Wednesday. Also I have to mention that my room was more like a hotel room then a hospital room. The food is excellent. I was able to order whatever I wanted and it was more like food from a high end restaurant then hospital or even fast food. If you have the availibilty to receive your surgery and aftercare here I highly recommend...